Oluchukwu Marcellina Nwode

NWODE OLUCHUKWU MARCELLINA Lagos,Nigeria -- PROFESSIONAL SUMMARY A highly organized and detail-oriented Virtual Assistant with over 2 year of experience in short-term rental and hospitality management, both virtually and onsite. Proficient in listing properties on major platforms such as Airbnb, VRBO, and Booking.com. Proficient in managing bookings, guest inquiries, and property operations using tools like OwnerRez, AirDNA, and PriceLabs. Skilled in market trend analysis to maximize occupancy rates and revenue. Strong expertise in customer service, team coordination, and problem-solving, ensuring seamless operations and exceptional guest experiences SKILLS Property management Problem solving Confidentiality Business Management Scheduling/ calendaring Communication skill Conflict resolution Light bookkeeping Market Trend Research Project management customer service Team work Time management Customer Retention Attention to details Hospitality & Tourism Organizational skill Property management software like OwneRez Guest review management Listing Optimization Empathy Virtual Case Management Level 3 Chinese WORK HISTORY Pinkporche properties 04/2024 - Present Virtual Airbnb Co-host Managed guest communications, bookings, and issue resolution across platforms like Airbnb and Vrbo. Coordinated cleaning and maintenance services, ensuring properties were guestready and handled escalations with service providers or property owners as needed. Optimized property listings with appealing descriptions and implemented datadriven pricing strategies, increasing occupancy by 15% . Conducted market analysis to maintain competitive pricing, streamlined operations, and improved guest satisfaction, resulting to an increase in repeat bookings. Godly Service Cleaning 05/2024 - 08/2024 Executive virtual Assistant Reduced quoting and estimating turnaround time by 25%, increasing customer conversion rates. Managed staff rosters using Deputy, optimizing job allocation and improving productivity. Automated appointment reminders via ClickSend SMS, reducing missed appointments by 10%. Enhanced client communication, leading to improved satisfaction and booking efficiency. Don C Hotel 08/2022 - 08/2023 Hospitality coordinator Led a team of 15 in a high-paced environment, improving operational efficiency by 20%. Managed guest concerns and escalated issues with a focus on empathetic resolution and strict confidentiality. Navigated multiple systems and platforms for booking, scheduling, and reporting tasks to streamline processes. 048 Restaurant 08/2017 - 07/2023 CustomerService 048 Restaurant 08/2017 – 07/2023 Responded to high volumes of customer inquiries and complaints, reducing complaint rates by 15% through prompt and empathetic service. Utilized dual monitors and multiple software applications to process customer requests efficiently. Maintained exceptional service standards, achieving a 4.95/5 customer satisfaction rating on review platforms. Trained new team members on company policies and procedures to improve CERTIFICATIONS overall team performance. Short term rentals -Digital Hospitality Hub Professional Diploma of the Executive Virtual Assistant- Udemy Airbnb Business: How to be an Airbnb Entrepreneur-Udemy Language Skills: Level 3 Chinese EDUCATION 2017 Diploma in Medical Laboratory Technician