Oluchukwu Egbuonu

OLUCHUKWU EGBUONU Gritty Customer Service Rep. ABOUT ME --Lagos-Ibadan Expressway My quest for excellent service is driven by passion and consistency, with a deep commitment to growth and adaptability. With a strong background in customer service, I leverage my interpersonal and resource management skills to engage effectively with diverse individuals and create sustainable solutions. I am proficient in delivering customer-focused experiences that ensure satisfaction, while continually exploring new techniques to enhance efficiency and effectiveness as a Customer Service Representative. I am dedicated to contributing to organizational growth by introducing innovative ideas and implementing practical solutions that align with business goals. EDUCATION Coding Bootcamp Software Development ITSkillsCenter, Lagos State Oct 2021 - April 2022 WORK EXPERIENCE October 2023 - May 2024 Payslice, Lagos State Web Developer Implemented 2 Factor Authentication using Laravel Fortify Bachelor of Science Accounting University of Portharcourt 2011 - 2016 Third-party API integration to enhance software product functionality Developed feature that enables import and export of reports in Excel Configuration of Nginx Web Server to host web applications on AWS Developed & Deployed web application to Nginx server on AWS Involved at various levels including ideation, frontend development, backend development and database manipulation or enhancements EXPERTISE Backend Development HTML CSS AJAX PHP Laravel Bootstrap MySQL GIT Provided support to non-technical team members Created Unit and Feature tests to test the functionality of written code Built Dynamic UIs using Blade and Laravel-Livewire framework Utilized Git for version control to manage application, collaboration and tracking changes throughout the development process. April 2023 - June 2023 Blackjoe Technologies, Lagos State Web Developer Fixed bugs in Laravel code and maintained the company’s real estate software product Worked in team to develop new official company website and blog Setup and configured Digital Ocean server to host company products Configured and managed Nginx Web Server to host web applications. Utilized Git to manage application, collaboration during development October 2021 – April 2022 ITSkillsCenter, Lagos State Entry Level Back-End Developer Laravel Relationships Learnt to use Laravel, and MySQL for a full-stack web development RESTFUL APIs compartments Developed a logistics website which has a robust user and admin Used Laravel framework to expose REST APIs Learnt to collaborate with other team members Developed a mini inventory software with soft-delete feature hosted on Replit. EXPERTISE May 2018 – December 2019 Guaranty Trust Bank Contact Centre, Lagos Laravel Factory Customer Service Representative Laravel-Livewire Migrations Laravel Fortify Service Classes Laravel Helpers LINKS Managed customers’ enquiries, complaints and requests via inbound communication, outbound communication and emails using CRM tool. Delivered strategies (based on customer interactions) that helps the organization run more efficiently to enhance customer experience and organization performance through customer alignment. Managed a daily target of 85 e-mail cases successfully before close of business, saving up enough time to assist other team members on their task. DUTIES • Customer Relationship Management • Complaint Management & Issue Prevention • Loyalty Management • Email Enquiry & Request Management • Close Looping • Issue Resolution • Tele-sales & Telemarketing https://github.com/OluchukwuDaniel https://www.linkedin.com/in/oluchuk wu-egbuonu https://replit.com/@OluchukwuEgbuo n/Logistics-Inventory-App?v=1 VOLUNTEER EXPERIENCE June 2022 – January 2023 Petrong Software Solutions, Lagos State Intern Backend Developer Fixed bugs and restructured some features in a bookkeeping software product built with Laravel Worked with the team on a pharmacy management application : SOFT SKILLS Logical, Analytical and Creative Thinking ~ Adding new interfaces using Laravel blade template ~ Data structure modelling ~ Working on the prescriptions module, inventory module and sales Developed the admin panel for the management of donations, applicants, volunteers, blog posts and contacts for a Not-for-profit website Interpersonal Time Management Communication Professionalism Teamwork & Collaboration Adaptability TRAINING 2018 Poise Graduate Finishing Academy (PGFA), Lagos State Graduate Member Business Model Canvas Communication and Business Etiquette Initiative and Proactive Thinking Problem Solving and Use of Initiative LANGUAGE English Igbo Work Ethics and Team Building REFERENCES Available on request