Oluchukwu Arjih

OLUCHUKWU ARJIH D18 unity close, Lugbe FCT Abuja - , -- PROFESSIONAL PROFILE I am a pragmatic, business-focused, self-managed and motivated individual with ability to meet targets and deliver high quality solutions. Knowledgeable, detail-oriented, and committed customer service professional with experience serving a variety of customers. Passionate about building highquality professional customer relationship and knowledge of conflict resolution to lead a team of other customer service representatives. A dedicated individual in the field of banking. Proactive and excited to partner with like-minded individuals to achieve goals. Responsible individual, fervid about delivering outstanding quality service, offering experience in the banking industry with a history of recognition of performance. Meets job demands and deadlines through diligent work ethics and dedication to quality. EDUCATION Federal Polytechnic Bida (UPPER CREDIT) Ahmadu Bello University HND, Business Administration and Management (in view) Bsc Business Administration SKILLS & COMPETENCIES ● Enhanced due diligence comprehension ● Good influencing and negotiation skills ● Excellent written and verbal ● Quick-thinking problem solver Communication skills ● Information collection and managerial skills ● Strong analytical and multitasking skills. ● Mastery of basic computer applications ● Customer Retention Skills ● Organization, strong time management and ● Positive attitude and attractive personality multi-tasking skill EMPLOYMENT HISTORY Team Lead Customer Experience | United Bank for Africa July 2023 – Till Date • Processing account maintenance requests from customers, such as address changes, contact information updates, beneficiary additions or modifications. • Performing account verifications, including KYC (Know Your Customer) processes, to ensure compliance with regulatory requirements. • Maintaining accurate and organized records of customer accounts and associated documentation also ensuring compliance with record-keeping policies and procedures. • Assisting in internal and external audits by providing necessary information, documentation, and reports related to customer accounts. • Handling requests for account closures, deactivations, or account freezes and following bank policies and procedures for account closure processes. • Ensuring adherence to regulatory guidelines, policies, and procedures related to account maintenance activities. • Providing information on account security measures, transaction limits, account statements, and online banking services to enhance customer awareness and engagement. • Managing customer records, which includes remembering the details of the interaction and any questions that require follow up • Serving as the primary point of contact for customers, addressing their inquiries, concerns, and providing guidance or solutions to their problems. • Identifying and resolving customer issues, complaints, or disputes in a timely and satisfactory manner. • Cross-selling and promoting bank products or services to customers. • Developing a thorough understanding of the bank’s products or services to provide accurate information and support to customers. • Assisting customers with technical issues related to products or services. • Ensuring a positive customer experience and satisfaction by addressing their needs promptly, exceeding their expectations when possible, and consistently providing high-quality service. • Recognizing opportunities to promote additional products, services, or upgrades to customers that align with their needs and preferences. • Identifying and escalating complex or unresolved customer issues to the appropriate internal teams or supervisors for further assistance or resolution. • Keeping up to date with company policies, industry trends, and improving knowledge and skills through training programs or professional development opportunities. • Utilizing strong communication skills to interact with customers in a professional, friendly, and helpful manner. • Adhering to strict security and compliance protocols to protect customer information and prevent fraud. Automated Teller Machine (ATM) Custodian| United Bank for Africa September 2022– June 2023 ● Running first level maintenance on the ATM machines when faulty ● Refunding of cash not dispensed back to customer’s account in a timely manner (Turn Around Time is 24 hours) ● Ensuring that the machines are dispensing ATM fit notes at every point of contact with customers ● Guaranteeing that all ATM terminals are kept clean and in good working order ● To ensure that ATM cash is safeguarded against needless and preventable loss ● Ensuring that potential faults that could cause equipment to malfunction are detected and rectified promptly. ● To guarantee that cash and stationery are always present in sufficient quantities at all ATM terminals ● Ensure that sufficient cash levels are maintained to meet customers’ requirements ● IFurthermore providing a weekly and monthly machine soundness report Bank Franchise Teller | United Bank for Africa Plc. Dec 2019 – August 2022 • Effectively handling cash transactions, including deposits, withdrawals, and currency exchanges. • Addressing customer inquiries, assist with account-related issues, and offer guidance on banking products and services. • Cross-selling and promoting bank products or services to customers. • Adhering to strict security and compliance protocols to protect customer information and prevent fraud. • Reconciling cash balances, verify checks, and prepare necessary reports or documentation. • Engaging and directing customers to appropriate bank personnel for more complex financial advice. • Performed specialized E-banking services like PayDirect, Remita, BankOne, FIRS payment and other third party payment integrations • • • • Assisting customers to transfer and collect money within African Countries Processing of MoneyGram, western union and other foreign collections Collection and processing of subscription for organizations like Multi-choice, Aero Airline etc Verification of documents and sales of Business and Personal Travel Allowances Key Achievement: • Outstanding performance appraisal rating for an excellent work ethic & output in less than 6 months. • Honorary Letter of commendation from the Group Head UBA for serving customer well and exceeding customer’s expectation HR Coordinator | Mother and Child Maternity Safety Net NGo. 2018 – 2019 • Conducts all aspects of monthly payroll processing with inputs from all country offices, including but not limited to updating benefits, deductions, separations, leave, and income. • • • • • • • Run monthly payroll reports. • • • HRIS systems implementation and maintenance of payroll system • Assist in administering employee benefits related to payrolls, such as health insurance, pension plans, and other benefits programs, ensuring accurate deductions and contributions. • • Generate and distribute benefits schedules to 3 rd party service providers monthly. Ensure proper use and protection of information within the organisation’s privacy and security policies Prepare and distribute payroll reports to management and relevant departments. Ensure compliance with local payroll regulations and tax requirements Address payroll queries and resolve any discrepancies or issues promptly. Maintain accurate payroll records and documentation for auditing purposes. Collaborate with in-country HR and finance departments to ensure payroll data accuracy and alignment with financial reporting. Stay updated on payroll laws, regulations, and best practices to ensure compliance and efficiency. Conduct periodic audits of payroll records to ensure accuracy and compliance with policies and regulations and identify any discrepancies or errors that need correction. Collaborate with finance and HR teams to forecast payroll expenses, analyze trends, and provide insights for budget planning and cost management. Procurement officer Intern | Motaic and Luxury Enterprise- • Investigate and resolve issues regarding to low standard, low quality or damaged goods delivered from suppliers. • Develop risk management procedures to mitigate losses, damages to goods and goods shortages. • Build and maintain long-term relationships with vendors and suppliers. • Approve purchase orders, and confirm delivery of goods and services. • Prepare procurement reports. • Involved in the reconciliation of physical stock with the stock in the system. • Ensure the correct and timely valuation of the inventory and to be involved in directing and managing procedures related to offloading, packing and unpacking • Report to the suppliers or vendors any discrepancies between physical counts and purchase orders at the earliest. Administrative Officer Intern | Federal Airport Authority of Nigeria Abuja (FAAN) • 2013 - 2014 Collected and collated service invoices from contract / charter airline operators and billed them • Excellently distributed bills to both foreign and domestic airline operators for payment . • Monitored and reported the activities of airline operators and necessities in the environment • Data collation of all the landed and parked airplanes. CERTIFICATION AND TRAINING • UBA Academy Fundamental use of Microsoft Excel • PMP basic Certification • Basic life support certificate • ICS Sourcing Academy: Business Communication Certification • Anti-fraud awareness Training • PMP Basic Certification • 2022 Fraud Awareness course • 2022 Code of Professional Conduct & Ethics Attestation • Basic Banking Laws and Operations REFERENCE Provided on Request