Oluchi Tessy Nicholas

OLUCHI TESSY NICHOLAS PROACTIVE VIRTUAL ASSISTANT//TELEMARKETER// CUSTOMER SUPPORT. GREAT VILLE HOTELS NIGHT AUDITOR/RECEPTIONIST |NOVEMBER 2014 AUGUST 2016 Responsible for verifying that all revenue and expenses claimed, preparing reports for the next day's work, including reconciling accounts at a high level of detail and supervising junior staffs on duty Ensure accuracy before reporting them opening PROFESSIONAL SUMMARY Organized and dedicated General Virtual Assistant with proven track record of providing exceptional Telemarketing, Lead Generation and Customer Support skills. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in in dependent or team environment. night. Attention to details and organizational skills. Strong customer service skills. ADVERTISOPEDIA AGENCY TELEMAKETER // APPOINTMENT SETTER |DECEMBER 2016 - JULY 2018 Handled B2B marketing. Developed skills to create and manage advertising campaigns on social media platforms. Created audience engaging social media contents. Social Media marketing Cold call Appointment Scheduling CONTACT Content creation Microsoft office --Festac, Lagos 102312 https://www.linkedin.com/in/olu chi-tessy-nicholas POLYGON CONSULTANTS EXECUTIVE ASSISTANT |SEPTEMBER. 2018 FEBRUARY. 2021 Professionally responsible for managing the schedules and communications of the executives in the company. SKILLS Excellent communication skills. Sales Strategies & Sales Closing. Email marketing. Inbound & Outbound sales. Cold calling. Real Estate Lead Generation. Team Management. Attention to Details. Project Management. CRM Systems ( Trello, Monday.com, Clickup, Asana etc) Answer calls, messages and emails correspondence for the Executive. Maintain diaries and scheduled appointments. Supervise different projects and teams for work efficiency. MBK REAL ESTATE COMPANIES. REAL ESTATE SPECIALIST | FEBRUARY 2021 JUNE 2022 Handling lease transactions, overseeing property management operations, negotiating contracts, and conducting research about real estate and construction services. WORK HISTORY FOOD CONCEPT (CHICKEN REPUBLIC) CUSTOMER SERVICE REPRESENTATIVE |OCTOBER. 2010 - AUGUST 2014 Ensure the prompt delivery of all ordersls and assist walk-in customers to place their orders. Maintain up to date knowledge of product and service changes. Worked with the marketing team to achieve weekly and monthly sales targets. Coldcalling and rendering customers support. ZERO DOWN SOLAR PROGRAM. COLD CALLER/ APPOINTMENT SETTER | JUNE 2022 - SEPTEMBER 2022 Cold calling generated Leads, using a phone directory to book appointments for the sales team. Amswering incoming calls from prospective customers. Using script to provide for information about product's features, services, price etc and present their benefits. Asking pertinent questions to understand the customer requirements. Scheduling consultations between company's professional engineers and prospective clients, ensuring important meetings are booked for the sales team. EDUCATION NEW DIMENSION HIGH SCHOOL. WASSCE, Senior School Certificate. NATIONAL DIPLOMA (English/Igbo Language). INSTITUTE OF MANAGEMENT & TECHNOLOGY Enugu, Nigeria. HIGHER NATIONAL DIPLOMA (Public Administration). INSTITUTE OF MANAGEMENT & TECHNOLOGY Enugu, Nigeria. CERTIFICATION Certificate of National Youth Service (NYSC) Customer Service: Problem Solving & Troubleshooting Digital Marketing 101 Technical Support Fundamentals Customer Service: Handling Abusive Customers Project Management Professional (PMP)