Oluchi Queen Agulehi

OLUCHI AJAEGBU/VIRTUAL ASSISTANT CONTACT: Address: Imo State, Nigeria | -|-www.linkedin.com/in/oluchi-agulehi-ajaegbu- CAREER OBJECTIVE Multifaceted, focused and tech savvy administrative assistant seeking a challenging role where to utilise 5+ years of experience in providing exceptional administrative and organisational support to busy progressive CEOs, startup owners, and entrepreneurs relieve organisational burden while maintaining a high level of professionalism and efficiency remotely. WORK HISTORY Dahel Consultant and Techies | East Lansing, Michigan United States Administrative Virtual Assistant (Remote) July 2022 to August 2023 ◾ ◾ ◾ ◾ ◾ ◾ ◾ ◾ Key Responsibilities: Managed schedules and appointments for over 15,000 Dahel Tech students both present and Alumni. Organised the very first online African tech conference, meetings, and events and sent out invitations to guest speakers. Handled correspondence and ensured smooth communication between clients, students, and instructors using Telegram, WhatsApp, and Slack. Organised, managed, and maintained confidential digital files and records related to the school's database using Excel and Google Sheets. Assisted the co-founder Mr. David with setting up Discord and Slack channels for smooth communication among the students. Successfully managed a team of trainers, marketing, and students' groups to ensure a smooth organisational process. Performed daily basic bookkeeping tasks, storing Dahel Digital courses and sharing other documents. Collaborated and maintained a consistent communication between other administrative staff to ensure smooth day-to-day operations of the school using notion. Customer Support Representative (Remote) Key Responsibilities: February 2021 to June 2022 ◾ Responded to not less than 30 to 50 clients inquiries and concerns via email, phone, or chat on a daily basis. ◾ Provided technical support for the school's online learning platform and other software tools. ◾ Troubleshooted issues related to course materials, assessments, and coordinated students' internship projects. ◾ Assisted with account management tasks, such as password resets and subscription cancellations. ◾ billing and payment inquiries, including refund requests and payment processing issues. ◾ Handled Collaborated with other support staff to develop and implement best practices for handling customer inquiries and concerns. ◾ Maintained and managed accurate records of students and staff bio data using excel spreadsheet or google sheet. Avocado Lend | Los Angeles County, California United States Business Funding Sales Rep July 2020 Key Responsibilities: ◾ Identified potential clients who may require business funding ◾Built relationships with clients to understand their funding needs ◾ Promoted the company's funding products and services ◾ Negotiated terms and conditions of funding deals with clients. ◾ Maintain accurate records of all client interactions and funding deals CORE SKILL COMPETENCE ◾Excellent organizational and time management skills: managing multiple projects. Strong attention to detail and accuracy in completing administrative tasks; scheduling ◾ appointments, managing calendars, and preparing reports. ◾ Proficient in using office software, such as Microsoft Office Suite, Google suite to create and edit documents, spreadsheets, and presentations. ◾ Strong communication skills to effectively communicate with clients, colleagues, and stakeholders through various channels, such as email, phone, and in-person meetings Ability to maintain confidentiality and handle sensitive information with discretion and ◾ professionalism Flexibility and adaptability to work in a fast-paced environment and adjust to changing ◾ priorities and deadlines ◾Proactive problem-solving skills. EDUCATION Ebonyi State University | Abakaliki, Nigeria. Bachelor of Arts (History and International Relations) 2010 INTERESTS Learning new technologies to help in a smooth and efficient way to accomplish complex tasks.