Oluchi Onwuasoanya

Oluchi Onwuasoanya PROFESSIONAL SUMMARY CONTACT Dubai, UAE -- SKILLS • Proficient with Microsoft Office Application • Organisational skills • Telesales techniques • Excellent and Effective Communication • Complaint resolution • Client Retention • Outstanding customer service • Adaptive Team Player • Detail/Goal Oriented • Organisational skills • Telesales techniques Driven and Dedicated Customer Service Representative/Receptionist passionate about promoting lasting customer satisfaction through top-notch service. Excellent interpersonal skills aiding positive professional relationships for recurring business and customer retention. Bringing forth a commitment to company success and increasing sales rates. WORK HISTORY Receptionist / Customer Service Representative Peace Homes - Dubai, UAE 10/2019 - 09/2021 • Greeted visitors, assessed needs and directed them to appropriate personnel. • Successfully managed over 100+ daily calls, delivering accurate, efficient customer service. • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions. • Suggested new product options to customers requesting service cancellations, improving retention by 90%. • Consistently achieved service rating targets, managing customer enquiries with personalised care and attention. • Built customer rapport by providing friendly, genuine service, increasing customer retention by 85%. • Cultivated customer loyalty through exceptional service, promoting repeat custom and improved sales. • Expertly managed quality communication, customer support and product representation for numerous clients. • Provided clerical support to company employees, including copying, faxing and file management. • Neatly coordinated and set up meeting rooms to maintain excellent client impressions. Customer Service Representative Sahara Group - Dubai 02/2019 - 08/2019 • Responded to customers inquiries and requests through telephone, email, and chats in timely manner while displaying courteous and empathetic attitude. • Provided administrative support by handling approximately 120 daily inbound calls and completing data entry functions, guests appointment setting and confirmation, suitable for customer needs, and consistently earned top survey satisfaction scores. • Kept record of Customers interaction, process and update customer accounts and file documents. • Apply problem solving skills to resolve customer inquires and disputes, and escalated when necessary to appropriate channel or department following company's guidelines. • Sort mails and monitor security while enhancing communication and customer service skills. • Grow existing customer accounts through exceptional customer service. HR Intern BUA GROUP - Lagos, NIGERIA 04/2018 - 10/2018 • Helped to manage performance of 15+ staff through regular reporting and data analysis. • Prepared monthly, weekly and daily logs using Microsoft Excel and Office. • Performed various administrative functions, including filing paperwork, delivering post, sorting packages and bookkeeping. • Administered compensation, benefits and performance management systems and safety and recreation programs, ensuring ultimate satisfaction. EDUCATION Higher National Diploma: Library and information science, 10/2018 Federal Polytechnic Nekede – Nigeria GCSE, 07/2013 Rybeka Model High School – Lagos, Nigeria, Nigeria