Oluchi Okoro
Location: Enugu, Nigeria
Phone: - Email:-LinkedIn: LinkedIn Profile
Professional Summary
Highly motivated and detail-oriented Virtual Assistant and Customer Service Representative
with over one year of experience. Strong background in administrative support, customer
service, and office management. I graduated with a bachelor's degree in mass
communication, bringing excellent communication skills, problem-solving abilities, and a
proven track record of improving customer satisfaction, seeking a remote opportunity to
leverage my skills and contribute effectively to a growing team.
Skills
●
●
●
●
●
●
●
●
●
Customer Service Excellence
Virtual Assistance
Administrative Support
Calendar & Email Management
Data Entry & Documentation
Microsoft Office Suite & Google Workspace
CRM & Project Management Tools (e.g., Trello, Asana)
Strong Written and Verbal Communication
Problem Solving & Time Management
Work Experience
Virtual Assistant
Immarose Integrity Services Limited — May 2022– March 2024
●
●
●
●
I provided administrative support to my client, managed emails, and calendars, and
scheduled appointments.
I Assisted with general virtual office management tasks, ensuring efficient daily
operations.
Conducted research, prepared documents, and maintained accurate records.
Handled data entry and managed projects using tools like Trello and Google
Workspace.
Cashier & Customer Service Representative
GMPP Energy Resources Limited, Ebonyi State— August 2021– January 2022
●
●
●
●
Increased sales by 40% through exceptional customer service and product
recommendations.
Handled customer transactions efficiently, ensuring quick and accurate checkouts.
Addressed customer inquiries and complaints, receiving high customer satisfaction
ratings.
Maintained inventory and restocked items to ensure availability.
Receptionist
Pinnacle Hotel, Kogi State — May 2019 – August 2020
●
●
●
●
Managed the front desk, greeted clients, and handled incoming calls with
professionalism.
Organized meetings, appointments, and travel arrangements for executives.
Assisted with document preparation, filing, and general administrative tasks.
Managed client inquiries and coordinated communication between departments.
Education
Bachelor of Mass Communication
Institute of Management and Technology, Enugu Nigeria — 2023
Interests
●
●
●
●
●
Internet Research
Watching Movies
Traveling
Networking
Growth and Upskilling
