Oluchi Maduagufor

OLUCHI MADUAGUFOR-Gbagada, Lagos Nigeria SUMMARY Dynamic and results-driven professional with a proven track record in customer support and administrative excellence. Adept at streamlining operations to enhance productivity and minimize costs. Skilled in independent decision-making and objective analysis to drive organizational success. WORK EXPERIENCE Mar 2021 - Dec 2023 Customer Support Executive | 12v Technologies Facilitated customer needs assessment and provided tailored solutions. Addressed and resolved customer inquiries efficiently. Analyzed client feedback to improve future communications. Delivered outstanding customer service across multiple applications simultaneously. Customer Support Executive | Naijasellz Enterprise Jan 2018 - Nov 2021 Boosted online sales and marketing efforts, achieving a 70% increase in sales. Managed social media platforms to enhance sales engagement. Uploaded and managed various products online. Coordinated packaging and delivery of physical products. Ensured customer satisfaction through effective inquiry handling. Admin Executive | Franknezz Int’l Sept 2011 - Nov 2012 Maintained confidentiality and managed critical organizational data. Executed general administrative tasks to enhance productivity. Organized meetings, appointments, and travel arrangements. Managed calls, messages, and routed correspondence efficiently. EDUCATION Bachelor of Science food Science and Technology August 2009 Michael Okpara University of Agriculture, Umudike. KEY SKILLS Office Suite software. Data entry. Organizational and time management skills. Excellent Written & Verbal Communication Basic Graphic Design with Canva Problem solving. Customer service. Attention to details. Task Prioritization & Deadline Management Critical Thinking & Problem Solving High Accuracy & Attention to Detail