Oluchi Imo

OLUCHI IMO Bamako, Str. Wuse Zone 1, Abuja - |-| LinkedIn PROFESSIONAL SUMMARY ● ● ● ● ● An energetic self-starter and results-driven administrative professional with over 3 years of experience in optimizing office operations, managing cross-functional teams, and delivering exceptional client service; Excel in providing exceptional service to clients with strong organizational and communication skills; Demonstrated unwavering commitment to maintaining confidentiality and upholding the highest standards of professionalism in all interactions and tasks; Proven ability to streamline workflows, enhance productivity, fostering vendor relationships consistently saving operational time and reducing costs; Adept at managing multiple tasks with precision. WORK EXPERIENCE Administrative Officer | Office Manager March 2024 - Present IDEAL SHELTERS NIG. LTD. - ABUJA ● Managing administrative tasks to ensure smooth office operations, and supporting the team including drafting correspondence, scheduling appointments and meetings. ● Providing executive support to the CEO, including managing schedules, coordinating meetings, handling confidential communications, and overseeing critical administrative functions to ensure seamless daily operations. ● Enhancing operational efficiency by restructuring office processes, introduced an optimized document management system that reduced retrieval time by 40%, improving workflow efficiency and communication. ● Streamlined financial tracking and reporting processes, ensuring accuracy in financial reports, expense tracking, and timely payment of bills and invoices. ● Coordinating travel arrangements and logistics for official conferences,workshops, or other events. ● Coordinating maintenance and repairs for office equipment and facilities to ensure a safe and functional work environment. ● Managing vendor relationships and negotiating contracts for services such as supplies, delivery and maintenance. Administrative Officer| Customer Support Officer Oct 2022 – February 2024 HALCROW INFRASTRUCTURE - ABUJA ● Implemented customer service protocols by promptly handling inquiries, complaints, and requests for information via email and phone, which reduced response times, leading to improved customer satisfaction. ● Efficiently liaised with vendors and service providers, negotiated contracts, and ensured quality services were delivered. ● Reduced project turnaround time by 15% by introducing a project tracking system that kept tasks on schedule and teams aligned. ● Streamlined procurement processes, in office supply management, and arranged for the repair and maintenance of office equipment and machinery to ensure that staff worked effectively without any disruptions while ensuring uninterrupted office operations. ● Managed sensitive correspondence and calendar scheduling for senior executives, by reducing scheduling conflicts and automating reminders. ● Proactively managed assigned projects from initiation to successful completion within predefined timelines. Sales Representative |Inventory Manager NOV 2020 - Oct 2021 GREENWICH MALL - OWERRI, IMO STATE ● Trained and supervised two interns on inventory tasks and sales software, leading to their successful transition to full-time employees within 3 months. ● Managed inventory using software, ensuring accurate sales and stock levels thereby reducing records of shortages by 30%. ● Recorded daily deliveries and shipments to maintain accurate inventory records. ● Ensured the availability of adequate product stock for all distribution channels and meeting customer demands. ● Controlled and supervised store supplies to identify shortages through physical checking and counts. Inspected. ● Collaborated with warehouse teams to meet business goals, maintaining optimal product availability. SKILLS ● ● ● ● ● ● ● ● Calendar & inbox management Travel research and bookings Event & Logistics Coordination Vendor & Contract Negotiation Financial Reporting & Data entry Creating meeting agendas and taking minutes Project Management Microsoft Office Suite (Excel, Word, PowerPoint) ● ● ● ● ● ● ● ● Grit & Resilience Proactiveness Confidentiality and Discretion Written & Verbal Communication Problem-solving and Decision-making Good time management Client & Team Management Attention to Detail & Accuracy EDUCATION Bachelor of Technology: Agricultural Economics 2018 Federal University of Technology, Owerri CERTIFICATIONS Virtual Assistant ALX 2024 Ai Career Essentials ALX 2024 LANGUAGES Igbo - Native English - Fluent (Verbal and Written)