Oluchi Florence Umunnakwe

Oluchi Umunnakwe Customer Support | Virtual Assistant Shopify, Email, Admin, E-commerce, SaaS. ABOUT ME Hello, I am Oluchi, a dedicated virtual assistant. I help e-commerce businesses and customer-facing teams. With expertise in customer complaint resolution, administrative tasks and tech support, I help businesses like yours organize operations, boost efficiency, and drive growth. Let’s work together to take your business to the next level. MY WORKS Supporting customers using Freshdesk Managing customers complaints on Intercom Creating macros on gorgias for swift ticket response Turning customer frustration into satisfaction by being empathetic Creating extra layer of support on Calendly for my customers to prevent backlogs I BRING TO YOUR TEAM Rapid response time within the SLA Empathy by ensuring every message feels human and reassuring Smart solutions, not just scripted replies Performance driven mindset