Oluchi Faith Harry

OLUCHI FAITH HARRY Details -- Profile I am a creative and dedicated communications professional with over 5 years of experience connecting with people through thoughtful and impactful messaging. I excel in building strong relationships, whether it’s through a well-crafted press release, a social media campaign or a personal call to a client. My background spans across corporate communications, creative writing, digital marketing, and customer engagement, allowing me to bring a versatile skill set to every project. I thrive on making complex information accessible, turning everyday interactions into memorable experiences and finding the right words to tell a story that resonates. I am Organized, empathetic, and always ready to listen, my passion lies in creating authentic connections that drive satisfaction, loyalty and trust. I aim to contribute to a Dynamic team Skills Creative Thinking Creative writing Content Writing Communication Skills Knowledge of Zendesk Salesforce, Zoho CRM Critical thinking problem solving Employment History MARKETING AND COMMUNICATIONS EXECUTIVE at ZETA BRENT EDUCATION NOVEMBER 2023— PRESENT ● Developed and managed company literature, marketing materials, and digital content, ensuring alignment with brand messaging across all platforms. Led the creation of thought leadership materials, such as case studies, white papers, executive bios, and corporate newsletters. ● Developed and implemented PR strategies, including crafting press releases, coordinating media relations, and managing speaking proposals for executive leadership. Conducted extensive media outreach, boosting positive media coverage by 50% within six months. ● Launched targeted digital marketing campaigns, driving a 40% increase in product awareness and a 20% growth in sales over a three-month period. Designed and maintained company websites, achieving a 20% increase in visitor engagement through user-friendly design and relevant content. Fast Learner Ability to Multitask Ability to Work Under Pressure Adaptability Communication Skills Computer Skills Customer Service Ability to Work in a Team Leadership Skills Organizational Skills Customer Relations management Interpersonal Communications ● Coordinated logistics and budgets for conferences, trade shows, and press interviews, consistently managing event expenses 15% under budget while delivering high-quality experiences. Planned and executed campaigns promoting company services, resulting in a significant boost in visibility and lead generation. ● Copyedited and proofread corporate communications to ensure clarity and consistency in messaging. Created engaging internal newsletters that won industry recognition for best internal communications. Key Achievements ● Increased brand awareness by 30% through a comprehensive media outreach strategy. ● Boosted social media following by 25% in four months, driving higher engagement rates. ● Secured coverage in top-tier publications, elevating the company’s market positioning. ● Led the redesign of the corporate website, decreasing bounce rates by 15%. ● Grew email marketing open rates by 35% through targeted and impactful content. ● Awarded for excellence in internal communication, enhancing employee engagement across the organization. Corporate Communications Officer at Wellspring School Support System (International Educational Consult) November 2021 – October 2023 ● Tracked student experiences across online and offline channels, ensuring a consistent and positive journey across various devices and platforms. ● Counseled applicants on suitable course and study options, guiding them through the application process and matching their interests to the best educational opportunities. ● Maintained detailed records of all customer interactions in the CRM system while adhering to Data Protection Standards. Updated customer records after each interaction, adding detailed notes to improve service quality. ● Collaborated with internal teams, including counselors, to resolve any gaps in the customer experience, ensuring seamless service across all touchpoints. Languages English ● Reviewed visa applications prepared by educational counselors, ensuring completeness and compliance with relevant standards. ● Developed and implemented feedback surveys to gather insights from students, enabling the organization to identify areas of improvement. ● Regularly contacted students to identify needs or address complaints, taking proactive steps to maintain positive relationships and enhance their experience. ● Managed and resolved customer complaints, providing professional support and ensuring high levels of student satisfaction. ● Ensured that enrolled students successfully resumed classes and conducted follow-ups on their well-being to foster a supportive educational environment. Key Achievements ● Increased student satisfaction scores by 30% through proactive engagement, personalized support, and effective complaint resolution. ● Achieved a 25% improvement in customer retention by addressing service gaps and implementing feedback-driven improvements in the counseling process. ● Optimized the use of CRM tools, reducing data entry time by 20% and enhancing data accuracy, which contributed to better tracking of student experiences. ● Successfully reviewed over 500 visa applications, achieving a 95% approval rate by ensuring all documentation was complete and compliant. ● Launched customer feedback surveys that identified key service improvements, leading to a 40% reduction in common complaints. ● Developed strategies for following up with enrolled students, resulting in a 15% increase in class resumption rates and overall student engagement. CLIENT SUPPORT OFFICER (REMOTE) at CITIZENS DISABILITY,Waltham, Massachusetts JANUARY 2020 — OCTOBER 2021 ● Managed inbound and outbound calls, providing personalized, friendly, and professional service to clients navigating disability claims. Ensured each interaction contributed to high client retention and satisfaction. Communicated with clients about the status of their claims, explaining complex legal processes in clear, empathetic terms to build trust and maintain engagement. ● Collected and verified clients' medical records and documentation essential for processing disability claims, ensuring accuracy and compliance with legal standards. Maintained claimant accounts by verifying client information, ensuring that all data entered into CRM platforms like Salesforce was current and correct. ● Led and trained team members on effective communication strategies, claims processing procedures, and CRM usage to meet daily performance targets. Assisted in team-building activities to enhance morale and collaboration. Mentored new team members, fostering a supportive environment and helping them achieve proficiency in handling sensitive client interactions. ● Leveraged CRM tools such as Salesforce, Zendesk, and softphone dialers to efficiently manage client communications and streamline day-to-day operations, ensuring all interactions were logged and follow-ups were timely. Key Achievements ● Increased client retention by 25% through exceptional service delivery and proactive communication, fostering a supportive experience for clients dealing with disability claims. ● Contributed to a 30% reduction in claim processing errors by meticulously verifying client data and documentation, directly impacting case outcomes and client satisfaction. ● Developed and implemented a new training module that reduced onboarding time for new team members by 20%, enhancing team efficiency and overall performance. ● Consistently received positive feedback from clients, earning recognition for delivering compassionate and knowledgeable support during challenging times. CORPORATE COMMUNICATIONS SPECIALIST AT PHASE3 TELECOM. NOVEMBER 2017— DECEMBER 2019 ● Provided assistance in the planning and execution of company events and programs, ensuring seamless coordination and a positive experience for attendees. ● Assisted in PR and promotional activities, contributing to the company’s visibility through media engagement and strategic outreach. ● Supported digital marketing efforts, including managing social media platforms, updating website content, and assisting with content marketing strategies to enhance online presence and brand engagement. ● Assisted in the daily functions of the corporate communications department, including CSR initiatives, product/service presentations, vendor management, graphic and multimedia design, and fulfillment programs. ● Managed daily and weekly updates on in-house news and group chat platforms, ensuring timely communication and alignment within the team. ● Provided comprehensive administrative support to ensure efficient departmental operations and effective use of shared resources. Key Achievements ● Contributed to the successful execution of over 20 corporate events, streamlining event operations and improving attendee feedback by 30%. ● Assisted in social media management that led to a 25% increase in follower growth and a 40% boost in engagement rates across all platforms within six months. ● Played a key role in PR initiatives that resulted in a 20% increase in media mentions and improved brand perception in key markets. ● Developed a structured approach to internal updates, reducing information gaps and enhancing departmental communication flow. ● Managed relationships with multiple vendors, achieving a 10% cost savings on services and improving the quality of delivered materials. Education Urban and Regional planning (BURP) , Abia state University. September 2012 — september 2017 High school diploma , Logos International Secondary School. July 2006 — July 2012 Certifications Content Marketing: Staying Relevant , Linkedin Learning Social Media Monitoring , National Association Of State Boards Of Accountancy (Nasba) Business Storytelling With C.C. Chapman , Linkedin Learning Creating Your Personal Brand , Linkedin Learning Customer Service Foundations, Linkedin Learning Business Storytelling With C.C. Chapman , Linkedin Learning Creating Your Personal Brand , Linkedin Learning Customer Service: Handling Abusive Customers, Linkedin Learning Social Media Monitoring , National Association Of State Boards Of Accountancy (Nasba) British International Safety Organisation Certified Health And Safety Professional (Hse) 1,2,3 , British International Safety Organization Giving Your Elevator Pitch , Linkedin Learning Certification In Basic First Aid/Cpr , Novélle Centre Professional Training Company