Oluchi
Ahanonu
Certified Virtual Assistant
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SUMMARY
Experienced and proactive Virtual Assistant with 5+ years of
proven experience and success in providing comprehensive
support, customer service, and digital marketing.
Demonstrated ability to manage multiple tasks in a
fast-paced environment while ensuring the highest standards
of quality and customer satisfaction. Expertise in email
management, scheduling meetings, content creation, and
data management. Proficient in using a wide range of online
tools such as Google Calendar, Microsoft Office Suite, Canva,
and HubSpot CRM. Passionate about helping businesses and
entrepreneurs optimize operations and reach their goals.
Enugu, Nigeria
WORK EXPERIENCE
Virtual Assistant & Customer Support Specialist
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MultiChoice Nigeria
February 2015 – November 2018
EDUCATION
BA Mass Communication, University of
Nigeria, Nsukka (UNN)
2012, Second Class Upper Divisions.
CERTIFICATION
ALX Virtual Assistant Certificate of
Achievement
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SKILLS
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Proficiency in Project Management tools
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e.g Trello, Asana, ClickUp etc.
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Proficiency in Office Productivity tools e.g
Microsoft Office Suite, Google Workspace,
Document Management.
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Email Management.
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Scheduling and Calendar Management.
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Data Entry and Online Research tools.
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Excellent verbal and written
communication skills.
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Confidentiality and Discretion.
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Time Management.
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Resilient
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Problem-Solving and Professionalism.
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Answered customer inquiries and provided product
support via live chat, email, and phone, ensuring
customer satisfaction and timely problem resolution.
Managed scheduling and appointment booking for
service-based clients, reducing client no-show rates
by 15%.
Performed online research for clients, gathering
relevant data, competitors’ information, and industry
trends.
Assisted with the organization of events and
webinars, including sending invitations, handling
registrations, and preparing materials.
Handled basic bookkeeping tasks, including invoicing
and expense tracking through QuickBooks and Excel.
Supported the preparation of marketing materials,
such as flyers, presentations, and promotional
emails, using Canva and Google Slides.
Implemented automated workflows using Zapier to
streamline repetitive administrative tasks.
Administrative Assistant
Kwench
December 2020-Present
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Provided excellent customer service by responding to
inquiries, resolving issues, and ensuring customer
satisfaction.
Managed customer relationship management (CRM)
system, updating customer information and tracking
interactions.
Created and managed engaging social media content,
including blog posts, articles, and social media
updates.
Monitored social media channels, responding to
comments and messages in a timely and professional
manner.
Analyzed social media metrics to track performance
and identify areas for improvement.
