Olubusayo Egunjobi

EGUNJOBI RUTH OLUBUSAYO PROFESSIONAL SUMMARY E-Commerce Operations professional with hands-on experience managing daily order workflows, product listings, inventory tracking, and customer support for a live e-commerce business. Combines a strong accounting foundation (B.Tech, LAUTECH) with an MSc in Business Administration (OAU, 2025) and over 10 years of cross-sector operational experience. Thrives in fast-paced environments that demand accuracy, responsiveness, and structured process management. Open to remote and on-site e-commerce operations roles. CORE SKILLS E-Commerce Operations Product listing & catalogue management • Order processing & tracking • Returns & exchange management • SLA compliance • KPI reporting Customer & Vendor Support Customer complaint resolution • Supplier & logistics coordination • Delivery query management Data & Admin Data entry & database management • Financial documentation • Inventory management • Report generation Tools & Platforms HubSpot • Zendesk • Google Workspace • Microsoft Office Suite • Zoom • Slack • Trello • Asana Woocommerce. Shopify Amazon WORK EXPERIENCE E-Commerce Operations Assistant | Time Systems International Limited, Lagos January 2024 – Present • • • • • • • Oversee daily e-commerce operations including order processing, workflow management, and fulfilment coordination across the company's online platforms. Maintain accurate and up-to-date product listings, descriptions, and pricing on the website and ecommerce platforms to ensure catalogue integrity. Coordinate with logistics partners and suppliers to ensure timely delivery, resolve shipment delays, and communicate updates to customers. Handle customer queries on orders, returns, exchanges, and deliveries resolving complaints promptly and maintaining high service standards. Track inventory levels, flag shortages and delays to management, and support restocking decisions to prevent fulfilment failures. Generate daily, weekly, and monthly operations and KPI reports to support management decisionmaking. Ensure all operational workflows consistently meet internal SLAs and quality standards. Administrative & Data Support Officer (Volunteer) Lagos State Primary Health Care (Agboyi-Ketu LCDA)May 2021 – December 2023 • Delivered front-desk operations including patient enquiries, appointment scheduling, and service coordination for a high-volume public health facility. • Captured and managed large volumes of sensitive health and vaccination data with zero tolerance for errors. • Managed cold-room inventory receipt, storage, and issuance of vaccines maintaining full cold-chain compliance. • Led field teams during community vaccination campaigns including the Covid-19 adult vaccination drive. • Prepared periodic compliance reports and coordinated logistics for community health programmes. E-Business Sales & Marketing Officer | Firmus, Ajah, Lagos November 2020 – April 2021 • • Promoted and onboarded new clients onto the company's e-business platforms, directly contributing to digital channel growth. Reviewed and documented banking transactions on BankOne, managing follow-up on return cheques and client account activities. • • Maintained and updated liability generation records and documented credit files to support loan portfolio growth. Built and managed client relationships through structured follow-ups and professional communication. Audit Associate | Emilagba & Co. Chartered Accountants, Ore, Ondo State2020 (and 2012 IT) • • Conducted audits of client financial records, ensuring compliance with accounting standards and identifying discrepancies. Prepared PAYE payroll using Excel and supported routine administrative and accounting operations. EDUCATION MSc Business Administration 2025 Obafemi Awolowo University (OAU), Ile-Ife B.Tech (Hons.) Accounting — Second Class Upper 2013 Ladoke Akintola University of Technology (LAUTECH), Ogbomoso TRAINING & CERTIFICATIONS • • • ALX Virtual Assistant Programme (September – December 2022) Jobberman Side Hustle Internship — Cohort 6 (September – October 2022) Digital Witch IT Support Training (2022 & 2025) REFEREES Available upon request.