Olubunmi Bello

Olubunmi Bello • Lagos, Nigeria • - •- SUMMARY ● A professional telemarketer, a sales specialist, and an expert customer success manager with over 5 years of experience generating leads, negotiating with clients, concluding sales, offering after-sales support, and resolving complex customer inquiries. I am passionate about developing strong customer relationships and engagement, thereby enhancing repeat sales, attracting referals, and the achievement of company goals. AREAS OF EXPERTISE ● ● ● ● ● Customer Service Negotiation CRM Tools Online Marketing Creative ● ● ● ● ● Telemarketing Lead Generation Collaboration Tools Google Workplace Self-motivated ● ● ● ● Cold Calling Sales Social Media MS Word and Excel EMPLOYMENT HISTORY Customer Success Executive, 2015 – 2021 Emergence Media & Solutions ● ● ● ● ● ● ● ● ● ● ● Analyses customer data, grouping them into cold, warm and hot customers. A good number of the cold and warm customers eventually became hot customers after gaining the company’s trust as a result of regular follow-ups Social media advertising via Facebook and Instagram ads Manages company’s social media pages Responds to social media inquiries and sales Closed sales via phone calls and chats Successfully convinced several online customers to pay for their items before delivery is made. Solved dilemmas about ’how to use a product’, late deliveries, scams etc. Earned return customers and referals Remained friendly and approachable during rush hours and late-night closings Served as a personal shopper to numerous customers who were lost as regards what item to go for Gave appropriate feedbacks to management as regards in-demand products and customer preferences SAP FI Consultant, 2013 – 2015 Alok Consulting Options Limited ● ● ● ● ● ● Gathering of data of the various departments, staff etc. for installation purposes Provided online and on-site support to employees of organizational clients that purchased the SAP software Provided training support to potential clients who needed to know more about the SAP ERP before coming onboard Development of training materials End-user training in SAP FI, MM and SD modules Documentation of business requirements for installation purposes Administrative Manager, 2012 – 2013 Nitoks Consultants Limited Successfully handled, supervised, and managed the medical check-up and preventive healthcare services of twenty three (23) Judges of the Federal High Court of Nigeria to Bangalore, India ● Successfully supervised the overseas training program of fifteen (15) staff of the Nigerian National Assembly on the importance of ‘developing institutional capacity for best practices’ ● Liaised with multiple vendors on behalf of the trainees, so as to ensure they enjoyed their stay and programs ● Customer Care Representative, 2010 – 2012 EmergenceHost ● ● ● ● ● ● Help customers register their accounts with the domain and web hosting company Ensures their web products are active immediately payment is made Solves downtime issues Upsells other web products to customers Reminds customers about the expiry dates of their web products orders Troubleshoots customers queries and inquiries Field Project Executive, 2010 Goldstar Directories Limited ● ● ● ● Gathering of relevant data of diverse companies based on a number of parameters Updates the profile data of major companies and establishments in Lagos State Sale and marketing of the company’s products to startups and emerging companies Securing of advert slots from firms in the companies publications ● Lead generation and closing of sales Head of Physical Studies Department, 2009 - 2010 Government Secondary School, Zamfara Gathered data on the number of girls and boys per class Gathered data on the number of students that stopped coming to school without the knowledge of management ● Taught the students about the importance of good hygiene ● Counseled the students and staff on the need for regular exercises ● ● Zonal Coordinator, 2009 - 2010 NCCF, Zamfara State Chapter ● ● ● ● ● ● Organised outreach programs to cater for the needs of the poor in the community Led a team of five (5) executives who in turn ensured every member of NCCF understood the visions and mission of the organisation Held regular weekly activities Held refresher programs for the executives Counseled team members and organisational members on a regular basis Managed the funds of the organisation, and created additional sources of income for the organization Executive Personal Assistant, 2008 - 2009 DKYG, International Ltd. ● ● ● ● ● Attend to customer inquiries Closed sales Ensures successful deliveries of items to customers Attended business meetings on behalf of the CEO Management of the firm’s sales and marketing activities ACCOMPLISHMENTS Increased sales and surpassed quota by upselling other items to customers Sold tens of hundreds of company products effortlessly through my knowledge of online advertising, coupled with my persuasion and marketing skills ● Received several “employee of the month” awards, in recognition of my excellent job performance, dedication to customer service, and enhancement of company’s goals ● Commended by supervisors for flexibility in changing work hours when asked, often filling in for absent employees during scheduled days off ● ● Successfully presented SAP to clients’ as a needed business tool that isn’t too difficult to learn and understand, hence my being saddled with the responsibility of handling training support of clients’ employees from different regions of the country ● Volunteered and acted as the Zonal Coordinator of the Nigerian Christian Corpers’ Fellowship (NCCF) where I was able to put my leadership skills into use by leading and directing organizational members in line with the vision of the organization ● Graduated with a Distinction in Business Administration and Management ● EDUCATION HISTORY Lagos State Polytechnic, Nigeria 2006 - 2008 Distinction in Business Administration & Management | 3.51 CGPA Lagos State Polytechnic, Nigeria 2002 - 2005 Distinction in Business Studies | 3.58 CGPA