Olubukola Samson

 SAMSON OLUBUKOLA PERSONAL PROFILE An intelligent, value creating professional with excellent problem solving skills, capable of delivering results. OBJECTIVE: Seeking a career that provides the right intellectual challenges, considerable responsibilities and offer opportunities for personal growth while contributing as a team member to the continuous success and objectives of the organization EDUCATION: Crescent University, Abeokuta, Ogun State BSc (First Class) Mass Communication (Oct 2021- Oct 2023) Moshood Abiola Polytechnic, Abeokuta, Ogun State Higher National Diploma (Lower Credit) Mass Communication (January 2007- January 2009) Moshood Abiola Polytechnic, Abeokuta, Ogun State Ordinary National Diploma (Upper Credit) Mass Communication (January 2004- January 2006) Ilupeju Secondary School, Lagos State West Africa Senior Secondary School Leaving Certificate (May/June 1999) EXPERIENCE: SEO Writing Expert/Virtual Assistant/ WordPress Content Uploader | Marketing Reboot INC, South Africa January 2019 - Date Drafted Blog Posts on different Niches for different websites according to the organizational identity and standards Uploaded Contents on WordPress for different sites such as Online4love, Trainer Academy, PTPioneer, Starterleague, Nursecode, Careeremployer, Fairtrain, and Salarynegotiations SEO Optimization to achieve full green on-page SEO Linkage of the websites to Clearscope and Miro Customer Service Representative | Airtel Nigeria January 2015 - December 2019 Led the formation of client relationships that effectively offered integrated telecommunication services and provided optimal and related internet solution services for consumers and dealers; Handled approximately 75-150 inbound calls daily Performed detailed administrative and procedural processes; Governed customer service issues to improve accuracy, efficiency, and satisfaction to 100% Client Service Officer | Greener Pastures Agro-Allied Venture Acted as the primary point of contact between the company and its clients via phone, email, chat, or in-person meeting to understand their needs, concerns, and feedback Responsible for ensuring that the company provides excellent customer service to its clients, through responding to queries, resolving complaints, and providing timely and accurate information to clients Building and maintaining long-term relationships with clients through understanding of their needs and providing them with personalized solutions, while working closely with other departments in the company to ensure clients receive the best possible service Supporting the company’s sales team by identifying new business opportunities and providing clients with information about the company’s product and services Content Editor / Writer | Vision Africa FM August 2010 - June 2011 Developed, evaluated, and analyzed content and conceptualized design for standardized test publisher Edited and proofread test content closely using a checklist developed from client specifications, and advised colleagues on points of grammar, spelling, punctuation, and word usage Managed temporary editors who seasonally helped with heavy assignment volumes Content Editor / Coder | Research and Marketing Services Jan 2007 - Feb 2008 Analyzing and coding data collected from research studies by reviewing the data collected and assigning codes to it based on pre-determined categories Ensuring that data is accurately coded and there is no error or inconsistencies, while working with other members of the research team to verify the accuracy of the data Responsible for organizing and managing data collected from research studies Content Editor / Writer | The Nation Newspaper August 2007 - June 2008 Developed, evaluated, and analyzed content and conceptualized design for standardized test publisher Edited and proofread test content closely using a checklist developed from client specifications, and advised colleagues on points of grammar, spelling, punctuation, and word usage Managed temporary editors who seasonally helped with heavy assignment volumes Class Teacher / Administrative Officer | LivingSpring Children School August 2000 - June 2004 Preparing lesson plans, facilitate class discussions, and provide pupils with feedback on their work Saddled with the responsibility of creating a positive learning environment for the pupils by managing their behaviour, maintain discipline, and provide support to students who are struggling academically or emotionally Responsible for managing the day-to-day operations of the school, including facilities management, scheduling, and budgeting Communicated with parents, students, and staff to ensure that everyone is aware of school policies, procedures, and events Skills: Customer Support Digital Marketing WordPress Strategic Planning Virtual Assistance SEO Content Writing Lead Generation Certifications and Professional Development: Technical Support Fundamentals Provider: Google via Coursera Issued: April 2023 Fundamentals of Digital Marketing Provider: Google Digital Skills for Africa Issued: January 2019 Project Management Professional Provider: Shepherd Holmes, Umuahia, Abia State Issued: May 2011 Certificate of Proficiency in Management Provider: Nigerian Institute of Management Issued: Dec 2011 Volunteer Experience: Development Knowledge Facilitator (MDGS), MDG CDS, National Youth Service Corp, Abia State (2010) President, Press Club, Moshood Abiola Polytechnic, Abeokuta (2009) Editor-in-Chief, Fact Magazine (2009) Correspondent, Community Echo (2009) Assistant Editor, Maposcope Chairman, Editorial Board, Mapecho Referee: On Demand