Olubiri Chisom Esther

CHISOM OLUBIRI Virtual Assistant/Administrative Professional About Me I have years of expertise working in various organizations as a specialist in customer service and administration. While guaranteeing time management skills, I have consistently had pleasant experiences with both customers and staff. I have a track record of delivering exceptional customer service and performing administrative tasks in hectic settings, all the while keeping a 90% happiness score. My special talent is my ability to de-escalate situations and be calm in chaos. --9, Cherry Drive, Cedar County Estate, Sangotedo, Lagos, Nigeria Work Experience June 2022 - Customer Success Lead | Xcod.io Limited (Remote) March 2023 Respond promptly to live chats, skype and emails daily, with duties including signing up new customers, creating accounts, keeping records, presenting relevant product information and cancelling services. Prepare contents for engagement for the support group on Skype and newsletters. Also Suggested a new way to keep the customers engaged by giving them a platform to share ideas and challenges every Friday in a chat discussion. The platform is called "YOUFriday" Resolving customer complaints in a professional manner with an average of 90% happiness rating till date and a 5% decrease in cancellations. Sept. 2021June 2022 Virtual Administrative Assistant | Pressured Diamonds LLC (Remote) Created and managed multiple files, email accounts and calendar. Created SOP for process and procedures as regards operations and ensured and effective audit trail by developing a log system for file management. Designed flyers, email campaigns for newsletters and virtual backgrounds for meetings. Skills Project Management Handle correspondence via email, phoneand scheduled meetings. Administrative Support May Email/Calendar Management 2021- Sept. 2021 Lead generation Content creation Creative Assistant | Hadassah Studios (Hybrid) Managed scheduled, itinerary, and calendar appointments. Transcribed audio files, recorded transactions and prepared books of accounts for pre production and post production of movies. Created contents like reels and articles for social media engagement Itinerary Management Customer Support May 2019- April 2021 Expertise Secretary | Greater Scholars International High School Handled Interoffice communication and acted as first point of contact for students, parents and visitors. Handled enquiries and provided customer service to all stakeholders within and outside the school. Managed inventory, ordered office supplies and filed all students/school records. Help Scout Zendesk Hubspot ClickUp Google Workspace Microsoft Office suite Education Jan. 2012- Dec. 2016 BSc. Finance and Banking University of Portharcourt, Rivers state, Nigeria. CHISOM OLUBIRI Virtual Assistant/Administrative Professional About Me I have years of expertise working in various organizations as a specialist in customer service and administration. While guaranteeing time management skills, I have consistently had pleasant experiences with both customers and staff. I have a track record of delivering exceptional customer service and performing administrative tasks in hectic settings, all the while keeping a 90% happiness score. My special talent is my ability to de-escalate situations and be calm in chaos. --9, Cherry Drive, Cedar County Estate, Sangotedo, Lagos, Nigeria Work Experience May 2019 April 2021 June 2017April 2019 Developed SOP and ensured members of staff acted in compliance to the school's processes and policies. Provided direct administrative and clerical support to the principal and other assigned staff. Secretary (Graduate Intern) | Prime Innovation Institute of Technology Handled correspondence, set up meetings, organized schedule and calendar appointmments. Took minutes of meeting, transcribed, kept records and performed other clerical duties. Worked as a team player to market the company's products and source for new clients. Assisted in creating promotional content for the company's social media pages. Skills Project Management Time Management Email/Calendar Management Leadership Content creation Communication Skills Customer Support Expertise Help Scout Zendesk Hubspot ClickUp Google Workspace Microsoft Office suite Education Jan. 2012 Dec. 2016 BSc. Finance and Banking University of Portharcourt, Rivers state, Nigeria.