Olotu Adeniyi Matthew

Olotu Adeniyi Matthew No6, Taqwa crescents,ifako Lagos state. -,-linkenin https://www.linkedin.com/in/olotu-matthew- OBJECTIVE To seek and maintain full time position the offers professional challenges utilizing interpersonal skills,excellent time management,and problem solving skills , handling multiple projects simultaneously with a high degree of accuracy . PERSONAL DETAILS Date of birth Sex Marital status Nationality 5th march 1981 Male Single Nigerian. EDUCATION March 2022 University of Hertfordshire occupational psychology. M.sc upper. 2004 – 2007 University of applied sciences and management, Benin republic. Bachelor of Science degree. (B.sc) in Economics 2000 – 2003 Federal polytechnics Ede osun state, Nigeria. Ordinary national diploma (OND) in computer science. 1994 -1999 Oranmiyam memorial grammar school, ile ife,osun state,Nigeria. Senior school certificates/National Examination council certificate EXPERIENCE 2015 – 2024 matt-matics Technologies Information Technology specialist/ IT support responded promptly to incoming sales leads and requests for technical support enhance system performance by troubleshooting and resolving hardware,software and networking issues. installed, configured and maintain computer systems and networking connections. offered assistance to implementing and developing training programs. managed vendor relationships to ensure reliable service delivery customer experience and client relationship to maintain effective communication and solve client issues with networking and internet connection. computer hardware repair, upgrade and software upgrade. computer assembly, software testing, installation, networking and network security. client success. customer satisfaction. 2012 - 2015 Pinnacle Technology Company Lagos Technical support professional troubleshooting,identifying and diagnosing technical issues reported by users to determine the root cause of the problems. problem solving, offering solution and steps to resolve technical issues which involves providing instructions,and recommending specific actions. customer survive, technical expertise, documentation, training and education,escalation and continuous improvement by proactively seeking feedback from users, identifying recurrent issues and recommending improvements to enhance the overall quality of technical support service. 2009 – 2011 Fin Bank Insurance Plc. Abuja Nigeria. Marketing executive, financial adviser, risk adviser. identified industry benchmarks to measure success of key strategy areas. compiled product and customer data to generate informed profits projection. conducted market research to identify new opportunity - Microtel telecommunications, Lagos, Nigeria. Data analyst, coordinator. utilized data visualization techniques to present and explain complex data sets. analyzed data to identify root cause of problems and recommend corrective actions. created data models to support the decision making processes License Certifications and credentials 2024 coursera cloud computing Introduction to cloud computing. Cloud security, microsoft azure,aws security IBM cloud Coursera Cybersecurity essentials Coursera Hardware and Operating system essentials Coursera Software database and Programming essentials Coursera technical support capstone Coursera Technical Support Basics 2024 IBM AND COURSERA IT SUPPORT CERTIFICATION https://coursera.org/verify/profession al-cert/TT04YK786KFN 2024 IBM SKILL BUILD Customer Engagement ; problem solving and process control Project Management Fundamentals. Information technology fundamentals Customer Engagement Communication and Personality Dynamics Cloud Computing Fundamentals Working In a Digital World Professional Skills 2024 Generative AI in action Artificial Intelligence AI Fundamentals Cybersecurity Fundamentals credly.com/users/matthew-olotu https://www.linkedin.com/in/olotu-matthew- 2024 ALISON ACADEMY Cybersecurity Best Practices and Standards 2024 Learn microsoft.com https://learn.microsoft.com/api/achievements/share/en-us/MattmaticsTechnologies Fundamentals of AZURE OpenAI Service Fundamental AI concepts Fundamentals of AZURE AI Services Fundamentals of machine Learning Foundations of cloud Computing for Administrators 2012 0ccupational safety and health Academy, (OSHATRAIN) U. S. A Introduction to safety management certificate. Safety management system components, commitment, accountability. Employee involvement, effective communication Hazard identification and control strategies, accident investigation basics. Safety education and training principles of total quality safety management. 2012 Safety and occupational health manager course. Effective safety committee operations Effective accident investigation Safety supervision and leadership. Safety management system evaluation, Emergency action plan Fire protection plans, fleet safety management, Ergonomics program management. ADDITIONAL INFORMATION Member of GNLD network marketing Member of forever living products Network marketer. Member Jaycees service club. Skills Creative thinking, good interpersonal relationship Effective canvassing, marketing and advertising strategies. Customer relationship management, infrastructure technology customer support, microsoft azure,cloud security resolving issues,problem solving,onboarding,stock control spyware control,help desk, phone etiquette, product knowledge operating system,team building,Technical support,system performance microsoft teams, zillow, asana, zoho crm, help desk,zendesk, slack,loom,zapier data recovery and backup,asset management,skilled multi task, discord,customer interaction,leads nurturing business analysis,advertising,written communication,automation engagement, risk management,remote conference support software,testing and quality assurance, software testing and installation. Graphic design, decoder/encoder, foundation models ,scripting,sentiment analysis,tokenization, generative AI,AI application,machine learning, deep learning,chatbots, cyber security risk managements ,sublimation and 3D printing technology Hobbies / Activities Design sketch, music, creativity and gardening. Weight lifting, gymnastics, running and jogging. REFERENCES Chief (Dr) J.T Olotu Jake Nelly and associates, MA, U.S.A -. Dr. Felix Ale Head media and corporate affairs, obasanjo space center Abuja, Nigeria -