Olorunwa Mariam Modupeola

Mariam Olorunwa Lagos, NG 100001 PROFESSIONAL SUMMARY A Team Player who is Knowledgeable in Organization, Project Management, Customer Services, Data Entry, and General Virtual Assistant with over 5 years of experience in Telecommunication, Construction, Information Technology, Real Estate, Fashion, and Banking I have a mastery in the use of IT support tools like Trello, Zoho, social pilot, Asana, Buffer, HubSpot, Active Campaign, Microsoft Office Applications, and Google workspace. I’m also open to learning unfamiliar IT Support Tools. FAMILIAR TOOLS ● ● ● ● ● ● Trello Astana Buffer Zoom Zoho Zendesk Google meet Skype Hubspot Monday.com WORK EXPERIENCE Customer Service Specialist Surejo Telecommunications April 2021 to May 2022 ● Dealt with a wide range of customer service, operational, and administrative tasks every day. Achieved top performance by strategically adapting to a rapidly changing, competitive environment. Analyzed customer data to identify problems, develop potential solutions, and ensure high-quality service. ● Made certain that clients received excellent service in order to not only maintain, but also to expand, their relationships for future business opportunities. ● Customer inquiries were handled via phone, email, and web-based platforms. ● Spoke with customers about their product concerns and desires, quickly grasping issues and applying personal expertise and company procedures to resolve issues and increase sales. Sales Representative Prodigy Consultants Limited August 2017 to July 2020 ● Generating leads ● Meeting or exceeding sales goals ● Negotiating all contracts with prospective clients. ● Helping determine pricing schedules for quotes, promotions, and negotiations. ● Preparing weekly and monthly reports. ● Giving sales presentations to a range of prospective clients. Account Receivable Officer Bismed Logistics January 2016 to December 2017 ● Prepared daily, weekly, monthly, and ad hoc accounts receivable reports. ● Coordinated daily workflow of accounts receivable department to meet workload demands and quality targets. ● Assisted external auditors with conducting full and thorough reviews of AR systems and controls. Handled invoicing on a set schedule to maximize efficiency and accuracy of billing against contract terms. ● Managed accounts receivable staff, including all training, development, and daily work assignments Executive Assistant Don Virgo International Services January 2015 to June 2016 ● Act as the point of contact among executives, employees, clients and other external partners. ● Manage information flow in a timely and accurate manner. ● Manage executives' calendars and set up meetings. ● Make travel and accommodation arrangements. EDUCATIONAL QUALIFICATIONS Bachelor of Business Administration (BBA) University of Lagos, Lagos State 2021 Certifications and Licenses ● Jobberman Soft Skills Certificate ● Certificate of Customer & Relationship Management. (CSRM) ● English Language Proficiency Certificate