OLORUNJUWONLO OLUWAWALEMI
CUSTOMER SUPPORT & INBOUND SALES PROFESSIONAL
SUMMARY
I’m a dedicated professional with extensive experience in sales, customer support, relationship management,
and CRM systems, great at multitasking and problem-solving in fast-paced environments. Skilled in active
listening, communication, and tailoring solutions to meet customer needs while fostering collaboration and
achieving organisational goals. Eager to contribute expertise in customer relations and support to drive
success in the next role.
SKILLS
GoHighLevel CRM
Inbound sales
Salesforce Associate
Customer Support
Active listening
Empathy
Google Workspace
Microsoft Office
Multitasking
Customer relations & retention
Problem solving
Attention to detail
PROFESSIONAL EXPERIENCE
Learner Support - MY FREE COURSE, STARCH, UK LTD
Jan 2025 - March 2025
Provided exceptional customer service to Learners via inbound and outbound calls, Emails and SMS.
Used the CRM for Inbound and Outbound calls, Emails, SMS, and opportunity updates.
Data Entry - updated learners' information on the backend and spreadsheets with accuracy.
Worked in a Team of 5 efficiently under minimal supervision.
Conducted daily follow-up calls on learners with pending issues,
Followed provided templates for messages, and tailored custom messages to Learners' needs.
Listened actively to learners with empathy while understanding and tailoring responses to their needs.
Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
Committed to delivering excellent customer service while working in a fast-paced environment.
Met deadlines while maintaining high-quality deliverables and daily target calls of 16-18 calls per hour
Responded quickly to meet customer needs and resolve problems.
Provided efficient and courteous service to customers at all times.
Sales Executive - ADRON HOMES & PROPERTIES
Dec 2020 - April 2023
Maintained and compiled customers' accounts and documents
Marketed in different industries to introduce the company to its environment
Identified customers' needs and resolved issues
Met and planned daily with team members to ensure the target is met.
Leveraged social media platforms for lead generation purposes.
Successfully managed and developed relationships with clients to get referrals.
Used knowledge of company products and services to recommend solutions to customers.
Attended industry events and conferences to attract potential customers and increase brand awareness.
Arranged in-person meetings and visited with clients to improve the success of sales pitches.
Customer Relations - COST SERVICE SOLUTIONS CONSULTING
Jun 2018 - Sept 2020
Worked full-time from a call centre
Provided Support via inbound and outbound calls
Telesales and cold calls (up to 80 calls daily)
Ensured team compliance with work ethics.
Scheduled follow-up appointments between customers and other departments when necessary.
Handled customer interaction professionally according to established policies and procedures.
Maintained accurate records of all calls made and received.
Managed lead lists and contact information within the CRM system.
Performed outbound calls to generate leads and follow up on existing customers.
Explained products, services, and prices and answered questions from customers.
Maintained a high level of product knowledge to answer customer inquiries effectively.
Employed persuasive communication skills when selling products or services over the phone.
Participated in team meetings to discuss strategies for increasing sales performance.
Team Supervision: Supervised the team to ensure all targets were met.
Collaborated with other teams within the organisation on special projects related to sales and marketing initiatives.
PLANT MANAGER - MAK PRECISION ENGINEERING CO. LTD.
Mar 2017 - Aug 2019
Managed the daily operations of a manufacturing plant with over 10 employees.
Conducted regular safety inspections of the facility to ensure safe working conditions for all personnel.
Developed and implemented efficient production systems to reduce downtime, increase productivity, and improve quality
control with the CEO
Provided guidance and support to shift supervisors and engineers.
Monitored inventory levels and initiated restocking orders when necessary.
Analysed production data to identify areas for improvement and develop strategies accordingly.
Negotiated contracts with Customers, suppliers and vendors while ensuring optimal quality at competitive prices.
Resolved customer complaints swiftly while maintaining positive relationships with clients.
Assisted in developing and maintaining a budget to implement capital projects for plant improvements.
Coordinated activities between different departments such as engineering, sales, and logistics.
Hired, trained, evaluated, and discharged staff and resolved personnel grievances.
PLANT MANAGER - MAK PRECISION ENGINEERING CO. LTD.
June 2011 - May 2012
Conversed with customers on the desired product and closed deals.
Introduced new products and services to potential buyers
Provided all the necessary information sought by potential buyers
Attended weekly meetings
Utilised persuasive communication techniques to close deals quickly and efficiently.
Communicated product features, advantages, and benefits to customers.
Adapted to and remained flexible in a changing, fast-paced work environment.
EDUCATION
Economics, University of Ibadan
Majored in Micro and Macro economics
Thesis on "Effects of Population Age Structure on Savings in Nigeria”
Professional Leadership Foundations
January 2025 - May 2025
African Leadership Experience
Coursework in leadership and relevant work skills
Collaborated with team to develop an app that provides support for traumatized patients in Nigeria.
ADDITIONAL INFORMATION
Languages: English and Yoruba.
Certifications: Professional Foundations, Salesforce Certified Platform Foundations, HubSpot
Inbound sales certificate, English Proficiency (EF/SET).
