Ololade Tinuola

OLOLADE TINUOLA email- PROFESSIONAL SUMMARY Customer Support Specialist with over 3 years of experience in providing exceptional live chat, email, and phone support. Skilled in delivering friendly conversations that educate customers, drive sales, and foster loyalty. Proactive, detail-oriented, and eager to learn, I possess a deep passion for helping others through technical troubleshooting and clear communication. Proven track record in resolving customer inquiries efficiently and contributing valuable feedback to internal teams. SKILLS ● ● ● ● ● ● ● ● ● ● ● Interpersonal skills CRM Management: Trello, Asana, Monday.com,Convoso, Hubspot Communication: Slack, gmail, calls,meeting management,Zoom Product knowledge Time management Team Collaboration Technical Troubleehooting Customer Service Excellence Microsoft Office Suite (Excel, Word, Outlook) Calendly, google calendar Attention to Details, Problem Solving. WORK EXPERIENCE Customer service/Call Center Agent ,ARTO- Wyoming Usa 2024 ARTO is designed for those who are not immediately able to qualify for a home loan ● Frequently scheduled/rescheduled appointment both on inbound and outbound calls ● Provide support through phone, and email, ensuring a positive customer experience. ● Collaborate with internal teams by delivering actionable customer feedback to enhance product offerings and services ● Successfully managed high-volume inquiries while maintaining a professional, friendly demeanor. ● Converted leads into paying customers by tailoring sales strategies to individual clients requirement ● Utilized effective relationship building techniques to build trust and convert leads into loyal customers. ● Update customers information on the CRM system ● Receive inbound calls and schedule the prospect for an appointment ● Proactively managed prospect queries and requests, ensuring prompt resolution and maintaining high levels of satisfaction. ● Provided customers/prospects with information about the services ARTO provides, including features, benefits and usage guidelines, to enhance their understanding and usage. ● Increased customer sign- ups by demonstrating the value proposition and addressing clients needs ● Respond to customer inquiries via email and phone, ensuring timely and accurate resolution of issues. Customer Service/Call Center , FCMB 2023 First City Monument Bank, is a financial services holding company. ● Identified opportunities to offer additional services to existing customers based on their needs and preferences ● Engage in unscripted conversations to deliver delightful customer service, addressing inquiries and concerns effectively. ● Maintain detailed service knowledge to assist customers in technical troubleshooting and service education. ● Handled emails, and phone calls to resolve customer issues related to account management. ● Contributed to a collaborative work environment by providing regular customer feedback to improve overall support systems ● ● ● ● ● ● ● Provided customers with information about services, including features, benefits and usage guidelines, to enhance their understanding and usage. Developed and maintained strong relationships with customers, resulting in increased customer loyalty. Identified and resolved clients concerns or complaints in a timely and effective manner to maintain customers satisfaction Acted as the primary point of contact for customer account management, ensuring timely and successful delivery of services and ensuring the accuracy of customers information. Communicated clearly and effectively through inbound/ outbound calls. Express sincere empathy whenever the customer is irate. Maintained accurate records of customer interactions using CRM system Customer Service, Neo Mundo Ltd 2020 - 2022 Neo Mundo is a solar panel and products installation company ● Market Neo Mundo and set - up a new client . ● Frequently call and schedule/ reschedule appointment ● Recognized for achieving high customer satisfaction ratings and consistently meeting KPIs for response time and issue resolution. ● Created internal support documentation and FAQs to assist team members with common inquiries. ● Delivered customer education on product features and functionality, ensuring high satisfaction and retention rates. ● Utilize MS Excel for tracking customer interactions and reporting. ● Provided high-quality customer service by answering inquiries about solar energy products, order status, and technical support issues. ● Educate prospects/customers on the positive effect of solar energy and panel installation including cost savings, clean energy benefits, and worthwhile investment to their homes. ● Demonstrated strong attention to detail ● Handle clients inquiries, provide product/services information, and address concerns or issues raised by existing or potential customers. ● Maintained detailed records of customer interactions in the CRM system, ensuring all issues were documented and resolved efficiently. ● Supported sales teams by following up on leads, generating interest in solar energy solutions, and scheduling appointments. ● Consistently received positive feedback for empathetic handling of customer concerns and proactive problem-solving. EDUCATION & CERTIFICATION Bachelor of Science, Accounting Pgd, Business mgt Accounting Hub Digital witch support community Alx LANGUAGES • Fluent English (Spoken & Written) REFERENCES Available on request. Caleb University University of Jos Data Entry Demand skills training/Tech skills Certified Virtual Assistant