I bring approximately nine years of experience in Customer Support/ Customer Service & two years of experience in analyzing and interpreting data sets by demonstrating my strong proficiency in data analytics coupled with my ability to transform complex datasets into visually appealing and impactful reports in order to extract valuable insights that steers business growth.
My skill set includes expertise CRM tools as well as in data visualization and reporting, utilizing tools such as Microsoft Excel, PowerBI, and SQL to present data in a clear and concise manner. With excellent communication skills, I excel at effectively conveying complex analytical findings to facilitating data-driven decision-making processes.