Olofinnusi Esther

Professional Summary OLOFINNUSI Experienced English studies graduate with a background in administrative roles and customer service. Skilled in office management, client relations an problemsolving. Effective communicator with keen attention to detail and organizational efficiency. Seeking a role where academic background and skills can contribute effectively. ESTHER O. Professional Experience BACKEND OPERATOR CONTACT - Traydah Global Resources (Remote) - Sept 2023 - Till date -Amoo estate, Ibadan, Nigeria Roles played - Attended to clients’ order - Attended to clients’ complaints and relating them to necessary department CUSTOMER CARE REPRESENTATIVE / ADMIN OFFICER Novel Solar company, Ibadan, Oyo State, Nigeria - Sept 2022 - Sept 2023 Roles played SKILLS - Respond to customer’s inquiries via phone, email or in person. - Explained to the students how to handle specific projects - Sending mails to specific clients - Manage and maintain accurate records and database - Process and manage customer transactions, orders and payments - Manage and maintain accurate records Maintained an organized and efficient office environment Team Player Microsoft Office Customer Service Administrative Skills ASSISTANT CLASS TEACHER Creative thinkers International Academy, Ibadan, Oyo State, Nigeria - 2022 Roles played ADDITIONAL SKILLS - Ensured meetings are effectively organized and properly documented. - Maintained effective records and administration - Help to gather and prepare materials and resources needed for lesson - Assist with lesson preparation and delivery Problem Solving Skill Communication Skills TV PRESENTER Time Management Cream Radio and TV, Ibadan, Oyo State Team Leadership - Edited and proofread stories for accuracy - Interviewed guests via telephone or in person - Help to gather and prepare materials and resources needed for lesson - Assist with lesson preparation and delivery Ability to work methodically and meet deadlines EDUCATION LANGUAGES SPOKEN Bachelor of Arts (B.A) in English Language English 95% Yoruba 99% Obafemi Awolowo University 2018 - 2022 PROFESSIONAL COURSES AND CERTIFICATES Customer Relationship Management REFEREES Available on request - 2022 Roles played Alison 2023 Leadership Skill Alison 2023 Speaking and Listening Skill British Council Test 2023