OLIVIER EKUE SOGODO
Bartycka 71/-, warsaw
Poland-Tel : -
Date of Birth: December 10, 1986
Place of Birth: Lome, Togo
Citizenship: Togolese
Visa Status: Permanent Residence (Poland)
Language : French Native Speaker
PROFESSIONNAL PROFILE
Professional for 10 years in sales and enthusiastic customer service with
expertise in communication and negotiation. Determined to provide high
quality customer service, I use my sense of innovation to increase customer
loyalty and turnover. To this end, I rely on my excellent knowledge of
products and services as well as on the creation of solutions. Very qualified
in the training, management, coaching and mentoring of sales and
customer service staff, I have a certain talent for interacting with
employees at all levels of the organization as well as with the public.
SKILLS
• Distance sales and land sales
• B2B and B2C sales
• Creation of business
opportunities
• Customer needs assessment
• Canvassing
• Merchandising of products
• Customer acquisition
• Market analysis
• On-site product
demonstrations
• Team management
• Technical and perfect
command of the French
language
• Communication skills
• Microsoft Office
• Google Drive
• Team spirit
• Time management
• Motivation
• Project management
PROFESSIONNAL CAREER
05/2015 - Actual
Sales specialist on the French Market
B.P.O Poland - Warsaw
RESPONSIBILITIES
- Providing a complex customer service for clients from France concerning
accepting, realizing and actualizing the orders
- Advising clients in adjusting the product offer to their individual needs
- Order system administrating
- Providing information concerning orders, problem solving, creating brand
consciousness
- Ensuring a good image of the company and maintening a good relations
with clients
- traveling to meet with customers, make presentations to companies and
perform a variety of sales events such as product demonstrations
- Work closely with product development departments to create and
manage marketing materials for sales presentations and client meetings.
- Getting in touch with current and potential customers to generate new
business for projects in order to achieve the company's objectives.
- Use of a consultative sales approach to understand and respond to
customer needs.
PROJECTS
- P1 is a project used to establish the first contact leading to sales
- P2 is a a project used to reactivate and offer the new solution to
customers of P1
- P3 is a project used to reactivate P2 and P3
- Resignation is a project used to reactivate doubtful client.
- Voice Message is project used to to offer innovations
- Mailling is a Project used to offer new products
02/2012 - 02/2014
Sales Manager
OS&F TOGO - Lome
RESPONSIBILITIES
- Improvement in the company's customer service rating..
- Monitored multiple databases to track the entire stock of the business.
- Offer an exceptional level of service to each customer by responding to
concerns and providing answers.
- Effectively controlled the dissemination of commercial and confidential
information appearing in the general lists of customers.
- Has successfully led flagship projects leading to positive results
- Commercial prospecting and loyalty of new customers
03/2010 - 01/2012
Technichal sales specialist
TIC MARKET BENIN - Cotonou
RESPONSIBILITIES
- Monitoring of multiple databases to track the entire stock of the
company.
- Offer an exceptional level of service to each customer by responding to
concerns and providing answers
- Sales increase of 17% over a two-year period.
- New ICT demonstrations campaign.
- delivery of ICT equipment to maintain customer relations.
- In charge of retaining the existing portfolio
- New customer prospecting
EDUCATION
2008
Certificate in Marketing : Trade Action sales force
HIT - TOGO - Lome-TOGO
2006
Bac Degree II
University of Lome - Lome-Togo
2005
High School
Phenix - Lome-Togo
CENTRES D'INTERET
Dance, theater, painting, sculpture, sport.