Olivia Roy

Maria Olivia A. Roy B4 Lot 17 Strawberry Street | Bacoor City, Cavite |- |- Objective I have been working in an Online Gaming Industry (POGO) as an Admin Support over the years. I have in-depth experience in office management, logistics, and dormitory management. I am looking for a company that will challenge my capabilities and knowledge. I can be a team player and also can lead a team. I am a detailed oriented person and can work efficiently and effectively at the same time with minimum supervision. My work experience is proof of my ability. Education • Philippine Christian University • Bachelor of Arts | 1994 - 1998 • Major in Mass Communications • I received a certificate for satisfactory attending the seminar for Journalism and Mass Communication last January 23, 1998, to March 19, 1998. • Certified Civil Service Passer Experience Virtual Assistant/Customer Service Representative/Zendesk Specialist | US-Based NGO July 2020 - Present • • Assisting applicants on their online applications Assisting grantees on their grant payments • • • • • • • • • Uploading different documents on the dashboard of the applicant’s application Coordinating concern with the finance team Coordinating concern with the review team Answering inbound calls Facilitating Voicemails and outbound calls when needed Email support using Zendesk Answering different queries Solving escalated issues Using different platforms like Zendesk, Fluid Review, FreedCamp, Western Union payment system, etc Online ESL Teacher | 51talk (ESL Company) | China based students April 2020 - June 2020 • • • • • Prepare online classroom and course materials ahead of time Create a lesson memo of each student Grade students’ assessments Create individualized plans for students with special requirements (example, learning disabilities) Research new teaching methods for teaching English as a second language • • • • • Create a supportive and positive classroom environment Maintain records of student attendance and grades Resolve crises in the online classroom Inform parents about student progress Collaborate with educational staff to provide a positive learning experience to students Senior Admin Officer | Medialyze Service Inc. | Makati City December 2019 - March 2020 • • • Assisted in online research and development of company policies Facilitated online hotel booking for different business units not limited to, coordinating thru phones, emails, making LOAs, and conformed letters. Assisted virtually with employees need (furnished contracts, assisted in the documentation) Managed email of unit owners, employees, and real estate brokers. Managed dormitory – furnishing lease contracts, coordinating with brokers and owners of condo units for renewals, new lease, and for termination units Facilitated hotel booking for different business units not limited to, coordinating thru • • phones, emails, making LOAs, and conformed letters. Sourced out dormitories for incoming employees and executive personal request Facilitated Employees’ Christmas Party and other events • • • Admin Specialist (Assistant Supervisor) | Wealth Access International Holdings LTD.| Makati City April 2013 - October 2019 • • 2 Assisted in online research and development of company policies Assisted virtually with employees need (furnished contracts, assisted in the documentation) • • • • • • Manage email of unit owners, employees, and real estate brokers Facilitated online hotel booking for different business units not limited to, coordinating thru phones, emails, making LOAs, and conformed letter Managed Dormitory - housekeeping and billing management (schedule, assignment, relievers, update database) Facilitated Housekeeping payroll Managed housekeepers’ staff houses (consumables, repairs, and likewise) Coordinated dorm concern reports from Housekeeping - LSD Admin Managed inventory of cleaning supplies) • • • • • Monitored residential audits Reported dorm policy penalties from the unit - LSD Admin Assigned housekeeping for other requests Coordinated residential concern every weekend Accommodated courtesy calls of hotel representatives • Training Admin Coordinator | Shell Retail Academy (Forecourt Limited) | Muntinlupa City May 2011 - April 2013 • • • • • • Prepared and disseminated training invites to Shell Retailers/Dealers, both to Dealer and Company Owned, Shell Staff, Shell Site Staff, and other participants Coordinated and organized different kinds of training (promo training, seminars, and workshops) Created a menu for the training Coordinated caterers for training workshops Booked of venue for outside training and workshops. Booked of Hotels for Shell Staff Supervised in preparing training materials and equipment • • • • • • • • • Supervised in setting up training rooms and equipment Updated training database Monitored Training Calendar Updated library database Handled budget of Shell Retail Academy Liquidated expenses every cutoff Monitored supplies and training materials Answered incoming calls Prepared flight schedule bookings of Shell Staff Trainers and Managers • 3 Admin Coordinator | Venco –Imtiaz Construction Company | Kabul, Afghanistan February 2007 - December 2007 • • • • • • • • Prepared correspondence / inter-office memos as required by the Structural Design Manager Answered incoming emails and calls Coordinated and Monitored ongoing and furnished Drawings to be submitted to the President for final approval before submitting them to the USACE (United States Corps of Engineers) Prepared specifications for submission to the USACE (United States Corps of Engineers) Made requisition for supplies needed for the whole Design Department • Monitored and updated daily, weekly, and monthly timesheets and leave forms Sorted / Organized files and documents Made different memorandum/business correspondence Other Administrative Tasks concerns Administrator/Executive Assistant | CPD Middle East LLC | Abu Dhabi, UAE July 2006 - February 2007 • • • • • • • 4 Prepared correspondence / inter-office memos as required by the Project Manager Performed proofreading of letters, memoranda & other documents before the entry of these documents in the PM’s office Managed the schedules not limited to meetings, site inspections, ocular inspections, and likewise of the Project Manager Recorded incoming and outgoing inter-office and external documents/communications. Monitored/Updated daily, weekly, and monthly timesheets and leave forms Made different memorandum/business correspondence Other Administrative Tasks concerns Training Coordinator | M&H Food Corporation | Paranaque City March 2000 - May 2006 • Conducted employee orientation, specific on-the-job training, training on sales techniques, health and food safety practices, customer service, refresher training, promotional development, upgrading, retraining, and leadership development • Prepared correspondence, training manuals/documents, post-training reports, and reference document updates • Maintained custody of training manuals, reference library, testing and evaluation documents, multimedia visual aids, and other educational materials • Assessed effectiveness of training thru mystery shopper program and other evaluation methods • Coordinated courses with other departments or franchisees • Administered exams and tests to trainees when necessary and tabulate results • Recommended store trainees for possible store assignment • Performed other functions that may be assigned from time to time by immediate superior Data Analyst | SPi Global | Pasay City March 1997 - January 2000 5 • Interpreted data, analyze results and provide ongoing reports • Developed and implemented databases, data collection systems, data analytics, and other strategies that optimize statistical efficiency and quality. • Acquired data from primary or secondary data sources and maintain databases/data systems • Identified, analyzed, and interpreted trends or patterns in complex data sets • Filtered and “clean” data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems • Worked with management to prioritize business and information needs • Located and defined new process improvement opportunities