Olivia Mendoza

 Olivia A. Mendoza- |-| 35 years old | Pasig City I. Experience Oct. 2017 – PresentDelegate Sales Manager (Contract) Energy and Mines/Canadian Clean Energy Conferences In charge of the delegates sales, conferences and events under Energy and Mines/Canadian Clean Energy Conference July 2017 – Oct. 2017BPO Sales Manager 411BPO I manage and direct the daily sales activities of the team to ensure compliance with all policies, procedures and established KPI’s are met or exceeded I oversee the activities and performance of the sales team I liaise with other company functions to ensure achievement of sales objectives I evaluate performance of sales staff I provide feedback, support and coaching to the sales team I assist with the development of sales presentations and proposals I track, collate and interpret sales figures I generate timely sales reports I analyze data to identify sales opportunities I oversee the Performance Development Program of the department with the support of my Team Leads June 2016 – July 2017Delegate Sales Team Lead KMI Publishing/Platform 3 (BPO) I oversee the delegate sales team and ensure all targets are met I oversee all of our events in Canada (HRD, CREW, WP and Insurance Business) I track and update weekly sales of the team I work with marketers and producers on every project/event I prepare a weekly scorecard for each delegate sales executive I prepare commissions and incentive for the entire delegates sales team I allocate leads/data for the entire delegate sales team I interview potential candidates for the delegate sales executive role I perform coaching and weekly team meetings I also handle my own portfolio and close deals for each team member Feb. 2011 – June 2016Sales Manager Optimum Source Inc. under Euromoney (BPO) I oversee the US delegate sales team and ensure all targets are met I work with marketers and producers on every project/event I allocate leads/data for the entire delegate sales team Data analysis and forecasting sales revenue I prepare commissions and incentive for the entire delegates sales team Time keeping of all delegate sales executive on the US shift I perform coaching and weekly team meetings Tracks and update weekly, monthly, quarterly sales of the team I prepare a weekly report to be submitted to the Head of Events based in HongKong Sept. 2010 – Dec. 2010Supervisor Fusion BPO Services (BPO) I oversee 15-20 sales executives I conduct coaching and real-time monitoring I prepare shift end reports I act as closer if necessary I conduct foundation skills/sales training to new hires Interview candidates May 2009 – Aug. 2010Supervisor Global Strategic Business Process Solutions (KPO) I handle a group of Legal Support Specialist that deals with the process of Foreclosure in the US I submit daily internal and external reports I submit monthly and yearly performance reports I conduct coaching to legal support specialists I participate in the recruitment process Time keeping Feb. 2009 – May 2009Team Lead/Closer Intervoice Technologies Inc. (BPO) I oversee 10-15 sales agents (appointment setting/timeshare) I act as closer if necessary I submit efficiency and weekly pipeline reports Time keeping of the sales team June 2008 - Jan 2009Team Lead Havenlink Solutions Inc. I oversee 5-10 sales agents (appointment setting/timeshare) I act as a closer if necessary I submit shift enf reports I conduct coaching and call calibration I assist in training new hires for the campaign Jan. 2007 – Jan 2008 Business Development Manager/OIC – Corporate Sales GOT Publications, Dubai UAE I oversee the corporates sales of the company (subscriptions, software, events, advertisements, new projects etc.) March 2006 – Nov. 2006Telesales Executive Skycom Communications, Dubai UAE I sell mobile network subscriptions in the UK (3G, Vodafone, T-Mobile, Orange and O2) Sept. 2005 – March 2006Sales Executive Epixtar IT Enabled Services I sell credit cards to pre-approved contacts in the US II. Education University of Santo Tomas AB – Asian Studies III. Awards Telesales Employee of the Quarter – KMI Publising/Platform 3. Top Sales Person (Globally) – KMI Publising/Platform 3. Newcomer of the Year – KMI Publising/Platform 3. Loyalty Award (5 years of service) – OSI under Euromoney Institutional Investor IV. Seminars/Training Leadership Training – Optimum Source Inc. Asian Stainless Steel Conference – HongKong (Optimum Source Inc. – Euromoney) HR Leaders Summit West – Vancouver, Canada (KMI Publishing/Platform 3)