Olivia Lacanilao

OLIVIA Y. LACANILAO - #30 Cuayang bugtong Candaba Pampanga, Philippines- PROFILE: AGE: 28 years old HEIGHT: 5’2 WEIGHT: 114lbs CIVIL STATUS:Single CITIZENSHIP:Filipino BIRTHDATE:November 4, 1991 BIRTH PLACE: San Miguel, Bulacan, Philippines EDUCATION: B.S Business Administration - Human Resources Management, 2013 St. Paul University, Bulacan, Philippines (Rimpy Bondoc Scholarship for Outstanding Students) High School Diploma, 2008 Vedasto R. Santiago High School, Bulacan, Philippines Hospitality Putonghua for Non-Chinese Speakers, 2014 Institute for Tourism Studies, Macau Certificate in Management and Leadership, 2016 The Open University at Future Learn EXPERIENCE: Planters Development Bank (On the Job Training) Gil J. Puyat Ave. Extension Makati City Philippines Encode and Computerized Financial Statement and New Accounts. Process Journal Entries and Review bank records. Product Marketing USANA Health and Sciences Inc. Philippines Compile and maintain non-monetary reports. Maintain thorough of store merchandise and responsible for selling. Customer Service Assistant- Tea Tree Spa, Holiday Inn Macau Answering or referring inquiries in person or on the telephone. Operate POS cash register, monitoring cash limits and ensuring quality customer service at all times. Responsible for balance cash draw and Card Payments. Supervised and Manage bookings as well as responsible for customer complaints. Fitness Center Assistant Supervisor (reliever) Fitness Center, Holiday Inn Macau Assistant Supervisor 2017- Present Spa & Leisure (Recreational), Holiday Inn Macau SKILL: Communication: Excellent communication skills with a focus on customer service. Bilingual English/Tagalog. Conversant in Cantonese and Mandarin Technical Proficient in Microsoft Office, Power Point with focus on excels. Basic Comprehension of POS system. Tech savvy, require little to no training. Others Expertise in Business Administration such as Recruitment, Strategic Management, Training and Development. Organized and Discipline. Able to work with minimal Supervision Highly motivated and able to lead within a team environment. References Available on Request.