Olivia Ikeje

Olivia Ikeje Anambra State, Nigeria, 431002 | --| https://www.linkedin.com/in/olivia-ikeje Dedicated and customer-oriented professional with 5 years of experience in customer support. Proven ability to manage high-volume customer interactions, resolve complaints efficiently, and maintain meticulous customer records. Adept at multitasking, excellent communication, interpersonal skills and delivering outstanding service with the ability to interface with executives from various departments and divisions in a fast-paced environment. EXPERIENCE Customer Support Specialist Feb 2018 - Dec 2022 Cakeswalkin'tall, Lagos Assisted customers with placing orders and closing sales, achieving a 20% increase in monthly sales. Documented and managed records for over 150 customers, ensuring accurate and up-to-date information monthly. Resolved customer complaints and inquiries efficiently, resulting in a 95% customer satisfaction rate. Utilized customer relationship management (CRM) software to gather and analyze customer information and facilitate retention campaigns. Handled an average of 40 customers calls and interactions per day, including phone calls, emails, and in-person inquiries. Selected to assist in training new staff and reviewed sales of products. Implemented a new tracking system for customer orders, reducing order processing time by 20%. EDUCATION High School Diploma - Food TechnologyDec 2013 - Apr 2015 Federal Polytechnic Ado Ekiti, Nigeria. SKILLS Communication , Interpersonal , Time management , Active Listening , Marketing and Sales, Training and Development , Problem solving , Customer Relationship Management , Conflict Resolution , Multitasking , Documentation , Performance Improvement Strategies , Inbound calls , Customer Service , Customer Retention LICENSES & CERTIFICATIONS On Demand I.T Skills2024 Digital Witch Community Professional Diploma in CRM Platform Management 2024 Udemy Fundamentals of Customer Success 2024 CustomerSuccessu VOLUNTEER Customer Service Representative Jan 2023 - Mar 2024 Fidex Wires & Cables