OLIVIA
D.
CLANCY
Atlanta,
GA
30318
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MANAGEMENT
PROFESSIONAL
Areas
of
competencies
include:
Business
Management
Market
Research
Process
Improvement
Mgmt.
Organize
Email
Campaigns
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Project
Management
Team
Leadership
Strategic
Planning
Strong
interpersonal
skills
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Google
Suite
Social
Media
Project
Mgmt.
Software
Adobe
Creative
Suite
E DUCATION
Bachelor
of
Science:
Sales
&
Marketing,
2015
Minor:
Business
Administration
Tuskegee
University,
Tuskegee,
AL
P ROFESSIONAL
E XPERIENCE
Wear
Brims,
LLC.
April
2020
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Current
Position:
Business
Manager
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Devise,
deploy,
and
monitor
processes
to
boost
long-‐term
business
success
and
increase
profits
Oversee
day-‐to-‐day
business
operations
on
e-‐commerce
platform
and
create
documentation
based
on
each
finding
Manage
and
organize
emails,
calendars,
Google
sheets
(project
mgmt.
system),
and
order
statuses
Provide
outstanding
customer
service;
accurately
answering
customer
inquiries
and
deescalating
concerns
via
email
and
social
media
Create
effective
social
media
content
Attend
meetings
with
CEO,
creative
team,
partners;
documenting
specific
notes
and
action
steps
from
each
meeting
Created
successful
plan
on
thriving
through
the
Pandemic;
currently
on
track
of
goal.
EyeQ
Monitoring
Corporation
October
2019
-‐
April
2020
(Impacted
by
COVID-‐19)
Position:
National
Account
Manager
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Operated
as
liaison
and
lead
contact
for
all
matters
specific
to
top
20%
of
existing
accounts
Responsible
for
ensuring
delivery
on
overall
needs
for
existing
customers
including
management
of
timelines,
cross-‐functional
partnerships,
and
delegation
of
sales
staff.
Identified
business
opportunities,
created
development
strategies,
and
executed
the
plan
to
capture
the
specified
opportunity
Frequently
led
performance
analysis
meetings,
consultations,
and
sales
/
marketing
strategy
meetings
with
internal
and
external
personnel
with
the
goal
of
expanding
key
accounts’
profitability
Conducted
frequent
product
training
sessions
with
leadership
and
executives
of
key
accounts
Developed
quarterly
and
annual
financial
plans,
negotiate
annual
agreements,
and
create
budgets
for
executing
exponential
growth
at
the
national
level
for
each
managed
account
Increased
recurring
monthly
revenue
for
the
top
10%
of
accounts
by
21%
in
a
6
month
period
Continued.
Yamaha
Motor
Corporation
August
2018
-‐
September
2019
Position:
Wholesale
Account
Manager
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Built,
managed,
and
grew
strategic
relationships
within
an
assigned
portfolio
of
140+
dealerships,
valued
at
$50MM+
Led
team
of
Account
Representatives
and
managed
internship
program
Created
detailed
business
plans
to
facilitate
the
attainment
of
goals
and
quotas
Efficiently
on-‐boarded
dealerships
onto
startup
wholesale
finance
initiative;
training
customers,
processing
legal
documents,
allocating
credit
lines,
and
updating
executives
on
account
status
Conducted
frequent
business
reviews
with
sales
counterparts
in
the
aligned
territory
to
make
decisions
on
adjustments
of
accounts
and
manage
the
execution
of
programs
Utilize
customer
relationship
management
systems
to
analyze
activity
and
performance
on
all
accounts
Managed
execution
of
multiple
financial
service
projects,
consistently
meeting
deadlines
and
exceeding
goals
General
Motors
August
2016
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February
2018
Position:
Account
Development
Manager
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Continuously
strengthened
dealer
relationships
and
improved
finance
and
insurance
(F&I)
contract
count
through
consistent
account
development
and
new
account
acquisition.
Prospecting
and
reconnaissance
of
potential
dealerships
to
sign
with
GM
Protection
and
sell
our
service
contracts
through
finance
offices
and
service
lanes.
Modeled
General
Motors
F&I
sales
process
to
dealership
personnel
through
conducting
one
on
one
and
group
training
sessions.
Managed
finance
operations
and
administrative
operations
to
ensure
proper
execution
of
GM
processes
Analyzed
data
to
create
weekly
reports
containing
profit
potential
in
correlation
to
product
sales
for
each
dealership
Increased
district’s
performance
by
42%
and
$2.5MM
through
acquisition
and
account
management
Atlanta
Hawks
Basketball
Club
October
2015
-‐
July
2016
Position:
Account
Executive
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Sold
a
full
menu
of
ticket
products
for
the
Atlanta
Hawks,
including,
but
not
limited
to
full
and
partial
season
ticket
packages,
group
tickets
and
hospitality
packages
Efficiently
planned
and
coordinated
group
nights
and
events
for
organizations,
as
well
as
logistics
for
each
individual
group
Conducted
in-‐arena
appointments
and
tours
of
the
Philips
Arena
in
efforts
to
close
new
business
and
develop
new
relationships
Effectively
followed
up
with
clients
and
prospective
clients
to
encourage
repeat
business
and
to
meet
excellent
customer
service
requirements.
Managed
customer
interactions
by
resolving
issues
and
administering
communication
Generated
spreadsheets
to
track
sales
performance
against
sales
goals
A FFILIATIONS
§
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Tuskegee
University’s
Alumni
Association
Alpha
Kappa
Alpha
Sorority,
Inc.,
Committee
Chairman
Emerging
Young
Leaders
Mentorship
Program,
Volunteer
/
Mentor
National
Association
of
Finance
and
Insurance
Certified
