Olivia Clancy

OLIVIA  D.  CLANCY   Atlanta,  GA  30318  •  -      -     MANAGEMENT  PROFESSIONAL     Areas  of  competencies  include:     Business  Management   Market  Research   Process  Improvement  Mgmt.   Organize  Email  Campaigns   § § § § § § § § Project  Management   Team  Leadership   Strategic  Planning   Strong  interpersonal  skills   § § § §   Google  Suite   Social  Media     Project  Mgmt.  Software   Adobe  Creative  Suite     E DUCATION     Bachelor  of  Science:  Sales  &  Marketing,  2015   Minor:  Business  Administration   Tuskegee  University,  Tuskegee,  AL     P ROFESSIONAL   E XPERIENCE     Wear  Brims,  LLC.                                                                                                                                                                                                                                                        April  2020  -­‐  Current   Position:  Business  Manager     § § § § § § § Devise,  deploy,  and  monitor  processes  to  boost  long-­‐term  business  success  and  increase  profits   Oversee  day-­‐to-­‐day  business  operations  on  e-­‐commerce  platform  and  create  documentation   based  on  each  finding   Manage  and  organize  emails,  calendars,  Google  sheets  (project  mgmt.  system),  and  order  statuses   Provide  outstanding  customer  service;  accurately  answering  customer  inquiries  and  deescalating   concerns  via  email  and  social  media   Create  effective  social  media  content   Attend  meetings  with  CEO,  creative  team,  partners;  documenting  specific  notes  and  action  steps   from  each  meeting   Created  successful  plan  on  thriving  through  the  Pandemic;  currently  on  track  of  goal.       EyeQ  Monitoring  Corporation                                                                    October  2019  -­‐  April  2020  (Impacted  by  COVID-­‐19)   Position:  National  Account  Manager     § § § § § § § Operated  as  liaison  and  lead  contact  for  all  matters  specific  to  top  20%  of  existing  accounts   Responsible  for  ensuring  delivery  on  overall  needs  for  existing  customers  including   management  of  timelines,  cross-­‐functional  partnerships,  and  delegation  of  sales  staff.     Identified  business  opportunities,  created  development  strategies,  and  executed  the  plan  to   capture  the  specified  opportunity   Frequently  led  performance  analysis  meetings,  consultations,  and  sales  /  marketing  strategy   meetings  with  internal  and  external  personnel  with  the  goal  of  expanding  key  accounts’   profitability   Conducted  frequent  product  training  sessions  with  leadership  and  executives  of  key  accounts   Developed  quarterly  and  annual  financial  plans,  negotiate  annual  agreements,  and  create  budgets   for  executing  exponential  growth  at  the  national  level  for  each  managed  account   Increased  recurring  monthly  revenue  for  the  top  10%  of  accounts  by  21%  in  a  6  month  period         Continued.   Yamaha  Motor  Corporation                                                                                                                                                                  August  2018  -­‐  September  2019   Position:  Wholesale  Account  Manager     § § § § § § § Built,  managed,  and  grew  strategic  relationships  within  an  assigned  portfolio  of  140+   dealerships,  valued  at  $50MM+     Led  team  of  Account  Representatives  and  managed  internship  program     Created  detailed  business  plans  to  facilitate  the  attainment  of  goals  and  quotas   Efficiently  on-­‐boarded  dealerships  onto  startup  wholesale  finance  initiative;  training  customers,   processing  legal  documents,  allocating  credit  lines,  and  updating  executives  on  account  status   Conducted  frequent  business  reviews  with  sales  counterparts  in  the  aligned  territory  to  make   decisions  on  adjustments  of  accounts  and  manage  the  execution  of  programs   Utilize  customer  relationship  management  systems  to  analyze  activity  and  performance  on  all   accounts   Managed  execution  of  multiple  financial  service  projects,  consistently  meeting  deadlines  and   exceeding  goals     General  Motors                                                                                                                                                                                                                            August  2016  -­‐  February  2018   Position:  Account  Development  Manager   § § § § § § Continuously  strengthened  dealer  relationships  and  improved  finance  and  insurance  (F&I)   contract  count  through  consistent  account  development  and  new  account  acquisition.   Prospecting  and  reconnaissance  of  potential  dealerships  to  sign  with  GM  Protection  and  sell   our  service  contracts  through  finance  offices  and  service  lanes.   Modeled  General  Motors  F&I  sales  process  to  dealership  personnel  through  conducting   one  on  one  and  group  training  sessions.   Managed  finance  operations  and  administrative  operations  to  ensure  proper  execution  of  GM   processes   Analyzed  data  to  create  weekly  reports  containing  profit  potential  in  correlation  to  product  sales   for  each  dealership   Increased  district’s  performance  by  42%  and  $2.5MM  through  acquisition  and  account   management     Atlanta  Hawks  Basketball  Club                                                                                                                                                                                October  2015  -­‐  July  2016   Position:  Account  Executive     § § § § § §     Sold  a  full  menu  of  ticket  products  for  the  Atlanta  Hawks,  including,  but  not  limited  to  full  and   partial  season  ticket  packages,  group  tickets  and  hospitality  packages   Efficiently  planned  and  coordinated  group  nights  and  events  for  organizations,  as  well  as  logistics   for  each  individual  group   Conducted  in-­‐arena  appointments  and  tours  of  the  Philips  Arena  in  efforts  to  close  new  business   and  develop  new  relationships   Effectively  followed  up  with  clients  and  prospective  clients  to  encourage  repeat  business  and  to   meet  excellent  customer  service  requirements.   Managed  customer  interactions  by  resolving  issues  and  administering  communication   Generated  spreadsheets  to  track  sales  performance  against  sales  goals   A FFILIATIONS     § § § §   Tuskegee  University’s  Alumni  Association   Alpha  Kappa  Alpha  Sorority,  Inc.,  Committee  Chairman   Emerging  Young  Leaders  Mentorship  Program,  Volunteer  /  Mentor   National  Association  of  Finance  and  Insurance  Certified