OLIVIA BURTON
Phone:- | Email:- | LinkedIn | Online Portfolio
Logistics Coordinator
Passionate, highly-organized Logistics Coordinator with outstanding skills in building relationships,
administration, vendor relations, and project management. Experienced client liaison who practices
empathetic communication and establishes trust relationships. Comfortable working in fast-paced,
deadline-driven environment. Effectively leads teams in completing projects and assignments of
exceptional quality. Leads organization and efficiency trainings for colleagues. Reliable problem solver
who is routinely requested as a primary contact by clients due to excellent communication, and ability to
proficiently resolve questions and overcome obstacles. See online portfolio here.
Team Leadership | Process Improvement | Administration | Project Management
Event Planning | Special Events | Marketing Events | Social Media | Client Interface | Vendor Relations
Interpersonal Communication | Process Improvement | Customer Service | Salesforce CRM
Google Suite | Adobe Suite | Qualtrics Research Core Expert Certified
Professional Experience
QUALTRICS, LLC
Research Services Sales Support
07/2016 – 08/2019
Drove excellence and high customer satisfaction with the Qualtrics brand in customer interactions.
Made contacts and built relationships with customers, and stakeholders. Created strategy for individual
projects and special assignments with end goal of continually exceeding expectations. Attended to
minute details of organizing, documenting, and streamlining meetings to ensure maximum workplace
efficiency. Managed clients and supported team leaders in managing high-profile clients.
Event Planning
● Supported 2019 Qualtrics X4 Event hosting over 11,000 attendees over a four-day conference with
high-profile speakers including Oprah Winfrey, President Obama, Sir Richard Branson, and more.
o Coordinated all banquet event planning. Established relationships with key individuals to assess
client needs. Coordinated venue scheduling, catering orders, seating, and audio-visual logistics.
o Provided 14-hour day of event support, ensuring event ran smoothly and attendee needs were
met.
● Received exceptionally positive feedback on personalized service for 35 VIP guests as the Executive
Track Concierge for newly established Sydney Qualtrics X4 event, hosting over 2,000 attendees.
o Researched and memorized names and faces to provide maximum personalized services for all
VIP guests.
o Escorted guests and attended to their needs for the duration of the event.
Team Management
● Selected to establish Sales Support team and local business and client relationships in a six-month
ambassadorship at new Sydney office covering clients in the Asia-Pacific region.
o Created onboarding process for new hires and prepared documentation of onboarding
processes for team leaders.
o Established processes and created reference documentation for interacting with new vendors
in the Asia-Pacific region.
o Developed system to track new hire performance to ensure onboarding success.
OLIVIA BURTON
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QUALTRICS, INC | Research Services Sales Support ( Continued)
Created pricing guide specific to Asia-Pacific region to ensure minimum 60% margins or higher with
each vendor used.
● Maintained consistent above 90% attainment of personal quarterly goals within role over the past six
quarters.
Communication/Customer Service
● Provided dedicated sales support for over 100 accounts from eight sales representatives in the past
year; provided additional support to over 6,500 accounts.
● Completed over 1,800 sales projects with a combined revenue of over $16.5 million.
● Selected as main contact for escalated situations involving dissatisfied customers across multiple
offices for demonstrated skill in deescalating through empathic communication.
● Led three department-wide trainings on communication styles targeted on improving
interdepartmental communication.
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Process Improvement
● Improved team access to vendor information for projects by creating central reference document of
vendor feasibility, sample counts, and contact information.
● Established process and created reference documentation for interacting with new vendors.
● Assisted with competitive vendor selection process using internal scoring, Request for Information
(RFI), and Request for Proposal (RFP).
● Improved accuracy of survey data for projects by collaborating with team methodologist to update
census reference document.
SALT LAKE COUNTY, DEPARTMENT OF TOWNSHIP SERVICES
Marketing and Communications Specialist
05/2015 – 07/2016
Provided visual marketing collateral for projects and promotional campaigns for townships across Salt
Lake County. Created branded merchandise, including street banners, posters, and mugs.
Marketing
Designed new, millennial-friendly Kearns Township street banners featuring top community activities
for display in main areas of the township.
● Assisted in planning and advertising community events, including holiday events, facility openings, and
community productions.
● Created YouTube Township Services YouTube channel to inform and encourage community pride.
Videos featured photos and scenes from community events as well as interviews with community
members about programs they enjoyed, and encouraged attendance at future events.
●
Community Development and Accountability
● Compiled, proofread, and edited reports and announcements to detail proper procedures for other
county employees and volunteers.
● Documented county redevelopment projects by taking progress photos and designing infographics
to share with community stakeholders.
ONLINE PORTFOLIO
Education
UNIVERSITY OF UTAH
Bachelor of Science in Economics (Graduated May 2016)
➢ Cum Laude Distinction - 3.8 GPA
➢ Dean’s List Member
OLIVIA BURTON
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References
Kevin Ellett
Team Lead, Qualtrics-Nathaniel Mills
Pod Lead, Qualtrics-Jeremy Wright
Previous Team Lead, Qualtrics-
