Olivia

OLIVIA CHIOMA AKALAZU Lagos, Nigeria --LinkedIn: https:www.linkedin.com/in/akalazu-olivia-98b437204 Professional Summary Proactive and customer-focused Virtual Assistant with proven experience in digital communication, client support, and WhatsApp-based customer service. Skilled in maintaining strong client relationships, resolving inquiries swiftly, and managing orders with attention to detail. Familiar with WhatsApp Business tools and social media platforms. Known for multitasking effectively, staying calm under pressure, and enhancing the customer experience. Core Skills • WhatsApp Business & Chat Support • Client Relationship Management • Product Recommendations & Upselling • Order Management & Complaint Resolution • CRM & Data Entry • Social Media Communication • Customer Feedback & Satisfaction Monitoring • Tools: Google Workspace, Canva, Meta Business Suite, Trello Professional Experience Client Relationship & Customer Support Assistant Waji Fashion Palace, Ikotun, Lagos State | Jan 2023 – Feb 2025 • Maintained long-term relationships with clients through regular Instagram & WhatsApp communication and personalized assistance • Resolved client issues quickly by liaising with internal departments and key account managers • Identified opportunities to improve the client experience and suggested service enhancements • Monitored satisfaction levels through follow-ups, surveys, and direct feedback • Analyzed competitor trends to recommend improvements and stay ahead in the market Cashier & Frontline Customer Service Assistant GLOBUS SUPERMARKET, AJAO ESTATE, LAGOS STATE | May 2022 – Nov 2022 • Processed customer transactions accurately and efficiently using POS systems • Provided assistance and product information, enhancing in-store customer experience • Resolved escalated customer concerns by collaborating with internal teams • Maintained detailed transaction and inventory records Education Bachelor of Technology in Microbiology Federal University of Owerri, Owerri. Imo State. 2025 Certifications • WhatsApp Business for Customer Engagement – Coursera (2024) • Virtual Assistant Bootcamp – VA Connect Africa (2023) • Customer Service Essentials – LinkedIn Learning (2022) References Available on request.