Olivette Chiong

Hi, you can call me Yvette! I am a knowledgeable and dedicated customer service professional bringing top notch skills in oral and written communication, active listening, and analytical problem-solving skills. I take pride in enhancing customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

I'm well-versed with software such as Microsoft Office and Google Workspace, Shopify for ecommerce, Desk, Zendesk and Kustomer for customer communication, as well as Looker for data collection, entry, and analysis.

My skills include:

Business and technical writing

Data organization, analysis, and reporting

Customer support, issue resolution and de-escalation

Training and development

Quality assurance and evaluation