Oliver Martin Cormanes

Oliver Martin Cormanes OPERATIONS & CUSTOMER SUPPORT _________________________________________ Location: Philippines Linkedin linkedin.com/in/oliver-martincormanes-82716b156 __________________________________________ Key Skills * Customer Service * Interpersonal Communication * Stakeholder Coordination * Operations Support __________________________________________ Tools * Siebel by Oracle * Microsoft Dynamics 365 * Ring Central * Intercom * Shopify PROFILE: Dependable, detail-oriented, and resourceful customer service professional with over 18 years of experience in resolving customer complaints. Successful at managing multiple tasks with a positive attitude. Excellent time management and problemsolving skills. _________________________________________________________________________ EXPERIENCE: Superpill Inc., Work-From-Home VA Bruntwork Contractor Sep 2023 – Feb 2026 Sales Customer Service - Took inbound/outbound customer service and sales calls. Processed card payments over the phone. Managed customer complaints and escalations. (Voice, Email & Chat) Executed Order Management. Lexmark International, Ayala Business Park May 2014 – Jun 2023 Work Order Management Specialist - Monitored/Created Work Orders for technicians to fix/install/de-install the customers’ printers based on their SLA agreement. - Managed customer complaints and escalations. (Voice, Email & Chat) - Was also the point of contact of stakeholders, logistics and service partners. - Did onboarding for Service Partners. - Executed Order Management. - Performed data gathering, analysis and Reporting. (SLA drivers) Wipro LTD, Ayala Business Park Nov 2010 – Apr 2014 Billing Advisor (British Telecoms) -Took inbound billing/customer service calls. -Processed bill payments. -L1 Broadband support. Convergys, I.T Park Cebu Aug 2009 – Sep 2010 Customer/Sales Associate (Citi Cards US) -Took inbound billing/customer service calls. -Process credit card bill payments. -Upsold Credit Card products and Services. Aegis People Support, I.T Park Cebu Jun 2007 – Jun 2009 Customer Service Representative (Chase bank) - Took inbound billing/customer service calls. - Performed Client profile update support. _________________________________________________________________________ EDUCATION: Ateneo de Zamboanga University, La Purisima St., Zamboanga City- – 2006 Bachelor of Arts in Political Science Batch 2006