OLIVER JOSEPH
BALLOS
VIRTUAL ASSISTANT &
CUSTOMER SERVICE
ABOUT MYSELF
-
Hi there! My name is Oliver, but you can call me Oli. I am a positive,
happy, and content person who is always eager to learn new things. In
my previous job as a Provider Service Advocate in a Healthcare
Account, I quickly grasped all the necessary equipment, tools, and
methods during my training. If I encountered something new, I would
research it and apply my newfound knowledge. I am capable of
working under pressure, multitasking, and completing tasks on time. I
manage my time well and I am a fast learner. The most important
lesson I learned is to have integrity, which I can apply in any job or task
given to me.
Address
EXPERIENCE
MY CONTACT
Phone
-/-
Email
City of Dasmarinas, Cavite,
Philippines, 4114
EXPERTISE
General Virtual
Assistant
Customer Service
Data Entry
Research
Technical Support
Email/Chat Support
Provider Service
Advocate
SKILLS & ABILITY
Quick Learner
Multi-tasking
Troubleshooting
Expert in Researching
Self-learning Knowledge
with Integrity
Focused
Always Positive
Optum Global Advantage 2022 - 2024
Provider Service Advocate
- Provide information to the healthcare providers about the patients' or
members' eligibility and benefits.
- Help or assist in creating medical authorization, provide information
and status of an authorization.
- Familiarization with the medical procedure codes.
- Provide information, status, and steps to their medical claims.
- Assist caller via through call using the tools of Genesys.
Ibex Global Advantage 2021 - 2022
Agent Customer Service 2
- To ensure customer satisfaction regarding their inquiry about their
online orders.
- To help and assist customers with lost orders, late orders, missing
orders or missing items, and refunds or replacements.
- Provide and track information on the delivery of the orders.
- Provide the best and most accurate possible solutions.
- Contact customer via Email or Chat using Citrix workspace.
EDUCATION
2021
Emilio Aguinaldo College
Bachelor of Science in Nursing
Undergraduate
2014
Datamex Institute of Computer and Technology
Hotel and Restaurant Management
College Graduate
