OLIVER GOSPEL SOMTOCHIM
- |-| Nsukka, Enugu State, Nigeria
SUMMARY
Highly motivated and customer-focused individual with proven experience as a Customer
Service Representative in a dynamic EduTech environment. Demonstrated ability to efficiently
resolve customer inquiries, achieve high satisfaction scores, and actively contribute to sales
efforts. Eager to leverage strong communication, problem-solving, and interpersonal skills to
contribute to exceptional customer service.
EXPERIENCE
Customer Service Representative | iClass Education (EduTech Firm) | Nsukka, Enugu State
August 2024 – Present
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Provided comprehensive customer support to students, parents, and educators via phone and
email, addressing inquiries related to online courses, technical issues, and course
registration.
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Handled at least 50 calls per day, consistently ensuring efficient and effective resolution of
customer concerns.
•
Achieved an impressive 85% customer satisfaction rating by delivering prompt, accurate,
and empathetic solutions.
•
Reduced response time by 60%, significantly improving customer experience and
operational efficiency.
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Actively collaborated as part of the sales team, contributing to customer acquisition and
retention efforts.
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Maintained detailed and accurate records of customer interactions and transactions.
EDUCATION
B.Sc. Microbiology | University of Nigeria, Nsukka | Nsukka, Enugu State
December 2019 – March 2024
SKILLS
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Customer Relationship Management (CRM)
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Communication: Verbal & Written, Active Listening, Empathy
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Problem-Solving & Conflict Resolution
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Technical Support
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Sales Support
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Time Management & Organization
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Proficient in Microsoft Office Suite (Word, Excel)
