Oliver Ezugwu

Oliver Ezugwu. New Haven Extension, Enugu - - EDUCATION University of Nigeria Nsukka --- Bachelor of Arts:Mass Communication PROFESSIONAL SUMMARY A dynamic professional conscientious and competent collaborator with a proven track record in a customer service excellence for 2 years Atlanta's oil and gas Limited , adept in zapier automation and fostering positive client relationships . Demonstrated ability to exceed performance expectations , significantly improving customer satisfaction . Skilled in lead Generation and maintaining high customer service standards and contributing to sustained business growth. EDUCATION University of Nigeria Nsukka - Bachelor of Arts:Mass Communication WORK HISTORY Namtex Oil and Gas Limited -Customer Service ---2023-Present •Exceeded performance expectations receiving recognition for outstanding customer service skills . •provided exceptional customer service addressing client queries promptly and efficiently. •Upheld high standard for custom service and led by example. •Delivered loyal customer base by providing excellent customer service •Utilized exceptional customer service skills to satisfy all needs. •delivered personalized customer service fostering positive brand image. Divine Magnet School--Human Resource---- •Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations •Facilitated smooth and onboarding processes for new hires ,leading to faster integration into the workplace culture. •Coordinated employee training programs to boost skills development and improve overall performance. •Assisted employees in resolving conflicts through mediation services leadng to improved working relationships among team members. •Advocated for employee wellness programs contributing to healthier workplace. City College----Principal---- •Advocated for staff members helping to identify and resolve conflicts. Collected and analyzing information to monitor compliance outcomes and identify and address trends of non-compliant behavior. Streamlined recruitment processes expediting the hiring of qualified candidates. Monitored employee attendance and Performance addressing issues in accordance with company policies and procedure. Negotiated with benefits providers securing advantageous packages for employees Radio Nigeria-- News Translator- Translated document from English to Igbo. Reviewed final work to spot and correct errors in punctuation, grammar and translation. Collaborated with fellow translators to ensure consistency in language and usage and style across all documents Skills Customer service understanding Appointment setting and scheduling Warm and cold calling Lead Generation Zapier Automation Effective in use of CRM tools Strong and effective communication skills CERTIFICATIONS Certificate of honor in community development service Certificate of merit in Anti-Corruption Club /ICPC. Referees Victor Bassey - Victor Nwogbo -