Olive Wambui

Olive Wambui - |-| Nairobi, Kenya Professional Summary ● Highly organized and proactive entry-level Virtual Assistant with proven experience in providing administrative support, managing communications, and handling scheduling. ● Skilled in project coordination and customer support, with a strong ability to work independently in fast-paced environments. ● Tech-savvy and adept at using remote work platforms and project management tools. Education ● ● Virtual Assistant Fellowship, ALX, Kenya, July 2024 Travel and Tour Management, Unity College of Professional Studies, Kenya, July 2019 Skills ● ● ● ● ● ● ● Proficient in managing emails, appointments, and calendars Experience in project management and administrative support Strong organizational and communication skills Ability to multitask and manage time effectively Familiarity with project management tools and remote work platforms Tech-savvy with proficiency in Microsoft Office Suite and Google Workspace Effective customer support and inquiry resolution Professional Experience Family Learning Centre, Administrative Assistant / Customer Service August 2022 – March 2024, Nairobi, Kenya ● Managed client communications, emails, and scheduling, ensuring efficient office operations. ● Assisted in project management tasks and provided support for various administrative needs. ● Conducted research and compiled reports to improve operational efficiency. Rigita Customer Care Representative April 2023 - August 2024 Nairobi, Kenya ● Handled customer inquiries and provided support, enhancing customer satisfaction. ● Managed communications and coordinated delivery schedules using remote tools. ● Utilized organizational skills to multitask and address various administrative tasks.