OLIVA L. ROSALES
#6 Camia St. Dolor Subd., Batangas City
Contact no. :-
Email Address:-
Skype id: oliviarosales
Objective
To take part in rendering quality service to the best of my intellectual attainment and knowledge as well as to help me develop my skills and very much willing to accept and acquire new concepts for the company’s success.
Experience
Feb 22,2015 – present (part-time) Realty Collective LLC New York, USA
Virtual Assistant
Database Management
Control and maintain files, records and prospect database
MLS & Website Listing Management
Upload, edit and show client’s listings through Multiple Listing Service or personal websites
Prospect Management
Learn, manage and monitor leads through Salesforce and Constant Contact
Balance multiple tasks from appointment setting and email handling
May 12, 2012 – Jan. 06, 2016
MyOutdesk, Inc.
Chula Vista, CA
Virtual Assistant
Transaction Coordination: Record Management
Coordinate new deal closings, extensions, conversions and other pipeline events throughout the whole closing and approval process
All transaction activities are tracked accurately, timely and consistently
Database Management
Control and maintain files, records and prospect database
MLS & Website Listing Management
Upload, edit and show client’s listings through Multiple Listing Service or personal websites
Prospect Management
Learn, manage and monitor leads through Top Producer and Boomtown
Phone, Email and Schedule Management
Balance multiple tasks from answering phones, appointment setting and email handling
May 8,2014 – August 31, 2014 EPS Property Search 55 Grosvenor St. Neutral Bay, NSW Aus.
Property Research Assistant
Liase with EPS Staff as required
Research real estate agents websites to see what new property listings come up on a daily basis that meet client requirements and submit findings in an excel sheet.
Online research of all kinds from time to time
Contact real estate agents by email or phone as required to find out more details about properties advertised for sale
Reason for Leaving: Project Ended
Batangas City
December 01, 2009 – March 30, 2012
iAccess Contact Solutions
Batangas City
OPERATIONS MANAGER
Managing a team of call center representatives directly and directing their activities for the achievement of call center targets and goals.
Managing the overall performance analysis of existing lists and programs
Monitoring team performance to ensure that the call center goals are met and supporting call center quality and training efforts.
Reason for Leaving: Company closes
February 12, 2007 – November 15, 2009
RSIC
Bauan, Batangas
Operations Manager
Managing the overall performance analysis of existing lists and programs
Monitoring team performance to ensure that the call center goals are met and supporting call center quality and training efforts.
Identifying, recommending and supporting the implementation of various programs for the improvement of call center processes.
Reason for Leaving: Company closes
July 17, 2006 – January 02, 2007
Teletech
Cainta, Rizal
Customer Care Professional
Accepts incoming calls and provide the customers with excellent service.
Accurately answer all the customer’s inquiry regarding benefits and eligibility since I am under the United Health Group program.
Reason for Leaving: Relocation
January 02, 1997- December 30, 2007
Sangguniang Panlalawigan of Batangas
Batangas City, Batangas
Legislative Staff Assistant II
Effectively completed assigned project tasks with minimal supervision.
Accurately compiled data and submitted year-end reports ahead of deadline.
Reason for Leaving: End of term
Education
June 1994 – March 1995
Bachelor of Science in Physical Therapy
June 1991 – March 1993
Lyceum of Batangas University
Lyceum of Batangas
Batangas City
Batangas City
Associate in Pre-Dental
