Olisaemeka Okoroigwe

Detail-oriented Customer Service Specialist with 8+ years of experience supporting clients through order processing, status updates, documentation accuracy, and issue resolution in telecommunication, fintech, account management, Collateral and remote service environments. Strong background in managing high-volume requests, verifying information, maintaining detailed records, and following up on open orders to meet turnaround expectations. Known for excellent communication, critical thinking, and the ability to work independently in remote settings while delivering consistent, high-quality client support. Handle using cloud-based CRM and support platforms. Perform of network, billing, and service-related issues to identify root causes. Utilize to provide fast, accurate resolutions while maintaining best-practice standards. Securely manage and update , ensuring strict adherence to data security policies. Communicate complex technical information with , improving first-call resolution. Collaborate with internal technical teams to resolve escalated issues and support ongoing service improvement projects. Supported customers across , managing orders, payments, updates, and delivery issues. Investigated order discrepancies and system errors using structured Maintained accurate order records in cloud-based systems, following Demonstrated strong while handling high-volume customer inquiries remotely. Influenced customer satisfaction through clear communication, enthusiasm, and proactive follow-ups. Handled customer concerns professionally, reducing repeat issues by 25%. Worked independently in a remote environment while consistently meeting productivity expectations. . Provided customer support within a ensuring confidentiality and data security. Conducted , escalating complex cases appropriately. Explained financial processes and requirements clearly to customers, answering questions with patience and empathy. Supported internal projects related to customer onboarding and process improvement. Worked collaboratively with remote teams to maintain service quality and compliance standards. Customer Service & Client Support, Advanced Troubleshooting & Issue Resolution, Investigation & Root-Cause Analysis, CRM & Ticketing Systems (Zendesk, Salesforce, ), HubSpot, Freshdesk, Data Security & Confidential Information Handling, Ecommerce & Order Management Systems, Artificial Intelligence–Assisted Support Tools (Chatbots), Cloud-Based Customer Support Platforms, Best Practices in Call Center & Remote Support, Project & Task Coordination, Strong Organization & Documentation Accuracy, Teamwork & Cross-Functional Collaboration, Influence, Enthusiasm & Professional Communication, Escalation Management, Email, Communication Skills, SaaS, Telecommunication, telemarketing, Phone Etiquette, Retention, Account Management, Account Reconciliation, Accounts Payable, Technical Support, Record Keeping, Data Analysis Skills, Data Entry, chat support, Marketing Automation, Internet Information Services National Youth Service Corps (NYSC), 2020 Customer Relationship Management (Udemy), 2025 Mastering Call . Centre Skills (Udemy), 2025 Remote Work Mastery (Udemy), 2025 • Handled • Maintained • Reduced service issues by while meeting quality and accuracy targets in customer account documentation through detailed scheduling and verification • Recognized for patience, integrity, and reliability • Consistently met KPIs in fast-paced, remote environmen