Olisa Odunayo

Strategic Customer Experience Leader with 10+ years of experience delivering exceptional client service, building high-performing

support teams, and driving retention through data-informed decisions. Proven ability to resolve 95%+ of customer issues within

SLA, optimize support workflows, and enhance satisfaction across banking and service sectors. Adept in CRM platforms,

cross-functional collaboration, and managing complex operations in fast-paced global environments. Currently pursuing an MBA

in Sustainability & AI to align customer-centricity with innovation and long-term impact.