Olha Kravets
Kyiv, Ukraine
LinkedIn Profile
Phone -
Email-
SUMMARY
Experienced Manager with a track record in managing international client accounts, resolving complex
financial issues, and improving collection processes. Skilled in client relationship management, financial
analysis, and administrative operations. Seeking to transition into an Account Manager or Financial
Specialist role to leverage my strong analyttical, organizational, and communication skills.
WORK EXPERIENCE ClickDealer LLC
September 2019 – May 2024
Senior Collection Specialist
- monitoring accounts receivable for timely payments
- debt recovery, including bad debts
- analyzing potential debts and creating forecasts
- elaborating risk management procedures to prevent future debts
Ultimate Billing Inc.
January 2017 – August 2019
Collection Department Manager
- managing a team of 15 employees
- assessing employees’ work based on elaborated KPI system
- training new personnel
- ensuring effective communication between different departments and offices
Netfix LLC
September 2014 – September 2015
Quality Department Manager
- controlling the quality of company’s product
- training new personnel
- creating analytical reports
- calculating KPIs of quality department’s employees
Netfix LLC
April 2014 – September 2014
Customer Support Representative
- incoming and outbound calls to customers
- communicating with clients through chat and e-mail
- working with clients database
EDUCATION
Kyiv National Linguistic University
interpreters/translators department (English, Spanish)
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COMPUTER SKILLS
MS Office (Excel, Word, PowerPoint), data analysis (advanced Excel, basic
MySQL), project management tools (Trello, Asana), crm systems, billing
programs (1C, Netsuite), communication tools (Slack, Zoom, Microsoft
Teams).
LANGUAGE SKILLS
English – C1
French – A2/B1
Ukrainian - native
PERSONAL SKILLS
fast learner, attentive to details, flexible, adaptive to change, team player.
