Olga Vitti

Olga Vitti

$17/hr
Remote Customer Service Representative
Reply rate:
16.67%
Availability:
Hourly ($/hour)
Age:
41 years old
Location:
Toronto, Ontario, Canada
Experience:
3 years
OV Olga Vitti 11 Archer Street, Toronto, ON M6H1J1,-,- Professional Summary Motivated customer service professional with significant years of relevant experience in virtual support and customer relations and related technical abilities. Detail–oriented, excellent communication skills, both verbally and written. Excellent time management and trend tracking skills. Exemplifies professionalism, and an ability to manage multiple projects and tasks at any given moment, Posses the ability to troubleshoot any given issue in a efficient manner. Demonstrated history of successful client interaction and effective brand representation, while providing high-quality support to clients and management as well as facilitating solid support operations. Highlighted leadership qualities and the ability to work with people from varying backgrounds, as well as in a home-office setting, while promoting team values. Skills Customer relations Order processing Administrative support Microsoft Word Google Drive Inventory organization Fluent in Italian and Spanish Experience AUGUST 2016 - FEBRUARY 2019 VIRTUAL CUSTOMER SERVICE REPRESENTATIVE Xplornet Communications | Cornwall, Ontario Built trust with callers through empathy and skilled support. Managed escalations from junior representatives, recapturing sales and brand loyalty with diligence and expertise. Met customer needs consistently, quickly determining, defining, and resolving issues. Supported efficient field operations by creating work orders, coordinating appointments, and managing billing. Improved call success by developing more effective scripts for different situations. Kept team informed by maintaining Excel, Office tracking spreadsheets. Resolved inconsistencies in responses through additional questioning. Supported office efficiency with customer service, clerical, and recordkeeping expertise. Minimized errors by verifying accuracy and completeness of all data. Trained junior team members and mentored on important procedures. Troubleshot problems and developed successful solutions. Served customers by going above-and-beyond to offer exceptional support for all needs. Protected company and customer data by consistently following federal regulations and company policies. Helped team handle high-volume work by prioritizing tasks and organizing supplies. AUGUST 2015 - JANUARY 2017 CUSTOMER SERVICE / INSIDE SALES/REMOTE P/T Randstad Canada | Toronto, Ontario Responded to requests and calls from customers related to client specific programs and products. Resolved and de-escalated issues of irate or dissatisfied clients. Responded to requests for assistance and/or possible processing of credit card authorizations. Tracked call related information of each call received for auditing and reporting purposes. Provided feedback reports on call issues related to downtime and/or training issues. Maintained and updated customer information as necessary. Ability to communicate with and influence a diverse & wide range of people. Proven ability to reach sales targets in a changing environment. Up-sold to customer upgrades as necessary. APRIL 2012 - AUGUST 2016 CHEF Patria Restaurant | Toronto, Ontario Proven success in controlling costs, maximizing profit and directly supervising back of house staff. Proven excellent verbal and written communication, interpersonal, organizational and multi-tasking skills. Demonstrated ability to motivate and supervise managerial and supervisory staff. Excellent management skills in leading a diverse team and working under tight and fast track deadlines. Ability to cook in a high volume environment, to cook from scratch and understand advanced techniques and procedures. Produced fine dining food with an emphasis on high volume and quick ticket time execution. Responsible for estimating food consumption, purchasing food from suppliers, managing vendor relationships. Selecting and developing recipes and standardizing production recipes to ensure consistent quality. Establishing presentation techniques and quality standards. Planning and pricing menus. Ensuring proper equipment operation/maintenance and ensuring proper safety and sanitation in the kitchen. Education OCTOBER 2013 Cook-Business Management Liaison Culinary College, Toronto, Ontario Graduated with honors. Top 2 % in class AUGUST 2008 Early Childhood Education George Brown College , Toronto, Ontario Graduated with honors.
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