OV
Olga Vitti
11 Archer Street, Toronto, ON M6H1J1,-,-
Professional Summary
Motivated customer service professional with significant
years of relevant experience in virtual support and customer
relations and related technical abilities. Detail–oriented,
excellent communication skills, both verbally and written.
Excellent time management and trend tracking skills.
Exemplifies professionalism, and an ability to manage
multiple projects and tasks at any given moment, Posses the
ability to troubleshoot any given issue in a efficient manner.
Demonstrated history of successful client interaction and
effective brand representation, while providing high-quality
support to clients and management as well as facilitating
solid support operations. Highlighted leadership qualities and
the ability to work with people from varying backgrounds, as
well as in a home-office setting, while promoting team
values.
Skills
Customer relations
Order processing
Administrative support
Microsoft Word
Google Drive
Inventory organization
Fluent in Italian and
Spanish
Experience
AUGUST 2016 - FEBRUARY 2019
VIRTUAL CUSTOMER SERVICE REPRESENTATIVE
Xplornet Communications | Cornwall, Ontario
Built trust with callers through empathy and skilled
support.
Managed escalations from junior representatives,
recapturing sales and brand loyalty with diligence and
expertise.
Met customer needs consistently, quickly determining,
defining, and resolving issues.
Supported efficient field operations by creating work
orders, coordinating appointments, and managing billing.
Improved call success by developing more effective
scripts for different situations.
Kept team informed by maintaining Excel, Office tracking
spreadsheets.
Resolved inconsistencies in responses through additional
questioning.
Supported office efficiency with customer service,
clerical, and recordkeeping expertise.
Minimized errors by verifying accuracy and completeness
of all data.
Trained junior team members and mentored on
important procedures.
Troubleshot problems and developed successful
solutions.
Served customers by going above-and-beyond to offer
exceptional support for all needs.
Protected company and customer data by consistently
following federal regulations and company policies.
Helped team handle high-volume work by prioritizing
tasks and organizing supplies.
AUGUST 2015 - JANUARY 2017
CUSTOMER SERVICE / INSIDE SALES/REMOTE P/T
Randstad Canada | Toronto, Ontario
Responded to requests and calls from customers related
to client specific programs and products.
Resolved and de-escalated issues of irate or dissatisfied
clients.
Responded to requests for assistance and/or possible
processing of credit card authorizations.
Tracked call related information of each call received for
auditing and reporting purposes.
Provided feedback reports on call issues related to
downtime and/or training issues.
Maintained and updated customer information as
necessary.
Ability to communicate with and influence a diverse &
wide range of people.
Proven ability to reach sales targets in a changing
environment.
Up-sold to customer upgrades as necessary.
APRIL 2012 - AUGUST 2016
CHEF
Patria Restaurant | Toronto, Ontario
Proven success in controlling costs, maximizing profit
and directly supervising back of house staff.
Proven excellent verbal and written communication,
interpersonal, organizational and multi-tasking skills.
Demonstrated ability to motivate and supervise
managerial and supervisory staff.
Excellent management skills in leading a diverse team
and working under tight and fast track deadlines.
Ability to cook in a high volume environment, to cook
from scratch and understand advanced techniques and
procedures.
Produced fine dining food with an emphasis on high
volume and quick ticket time execution.
Responsible for estimating food consumption,
purchasing food from suppliers, managing vendor
relationships.
Selecting and developing recipes and standardizing
production recipes to ensure consistent quality.
Establishing presentation techniques and quality
standards.
Planning and pricing menus.
Ensuring proper equipment operation/maintenance and
ensuring proper safety and sanitation in the kitchen.
Education
OCTOBER 2013
Cook-Business Management
Liaison Culinary College, Toronto, Ontario
Graduated with honors.
Top 2 % in class
AUGUST 2008
Early Childhood Education
George Brown College , Toronto, Ontario
Graduated with honors.