Olga Gonzales

 Olga P. Gonzales B7 L6 Carina St. Cefels Park II Subd. Deparo, Caloocan City - /- /---OBJECTIVETo gain a position that entails a great opportunity or better improve my skills in Secretarial and Customer relation/interaction. SKILLS Knowledge of principles and practices of basic office management and organization Strong organizational and multi-tasking ability Knowledge in Procurement and Logistics, Facilities Mgt and Purchasing Strong focus and attention to detail, sense of integrity and values Pleasing personality, with excellent interpersonal skills and customer relation Demonstrated experience and highly comfortable with MS Office Proven ability to be proactive and takes initiative on tasks and issues that must be addressed Strict on punctuality and highly communicative (verbal &written) EDUCATION 1999 – 2001DLS-CSB Angelo King, Manila BSBA-Major in Business Management - Colegio de San Juan de Letran Intramuros, Manila Bachelor of Arts Major in Economics PERSONAL DATA Birthday:January 24, 1975 Age:42 yrs old Height:5’5” Weight: 160 lbs. SSS:- TIN: - PHIC: - PAG-IBIG: - WORK EXPERIENCES(9 years experience as Executive Assistant) 2015 Aug 17 to PresentICHOR INTERNATIONAL HOLDING INCMakati City Office Manager cum Executive Assistant to the CEO Make sure that the office runs smoothly, which includes keeping supplies in stock, making sure administrative and office staff are doing their job, Working with vendors, suppliers Ensure the facilities are clean, orderly, and safe, and analyzing supply and energy consumption Determine cost-saving and efficiency savings Executive Support Prepares correspondences, reports, presentations for the MD Manages MD’s schedule Makes travel arrangements for the MD, coordinating flights, accommodations, and other itinerary specifics Prepares MDs expense report for loading in ISP for SAP reimbursement Completes projects and special assignments as directed by the MD Sales Support Acts as Contracts Administrator Distribute software CDs to the clients Files and maintains Direct Deal contracts Prepare CEOs expense report for reimbursement Arranges meeting, trainings and client presentation (food, venue, logistics etc) Administrative Support Custodian for Corporate Credit Cards and Petty Cash for purchase of airline tickets, pantry supplies, office supplies and small equipment, event supplies etc Request Purchase Order for various office requirements Prepares, submits and maintains accreditation documents Arranges internal corporate functions (i.e Christmas Party, Coffee Corner Sessions etc) 2014 Nov 11 to 2015 Jun 15A. MENARINI PHILS INC. BGC, TAGUIG CITY Executive Assistant to the General Manager 2014 Jun 09 to 2014 Oct 30INGRAM MICRO INC. McKinley, TAGUIG CITY Executive Assistant to the Country Manager 2014 Mar 24 to 2014 May 30UNILOX IND’L CORP Pasig City Executive Assistant to the Pres and Vice Pres (Reliever Only) 2013 Sep 30 to 2013 Dec 23 THE MOMENT GROUP P. Tamo, Makati City Executive Assistant/ Personal Assistant to the Managing Partner (Reliever only) 2009 Jun 09 to 2013 Jan 3 ABOITIZ JEBSEN COMPANY INC. (Formerly ABOITIZ JEBSEN BULK TRANSPORT CORP) South Harbor, Manila Executive Assistant to the Vice Pres (Ship Management) 2007July 09 to 2008 Oct 15 WALLEM Philippines Shipping Inc. Intramuros, Manila Executive Assistant to the Vice President 2006 Feb. 06 to 2007 Feb. 15 BAYAN TELECOM INC Roosevelt QC Executive Assistant to the VP of Customer Care 2005 Mar 26 to 2006 Jan 31 GLOBAL APPAREL INC. Novaliches, QC Executive Secretary/ Import & Export Documentation Representative 2002 Sep 13 to 2004 Aug 31 RS COMPONENTS LTD Ayala Ave, Makati City Customer Service Officer/Tele Sales Acquisition Officer 2000 May 5 to 2002 Apr 12 GUILD OF PHIL. JEWELLERS INC. Mandaluyong City Executive Secretary to the President 1999 Aug 7 to 2000 Apr 1 ‘00Alamo TransportTambo, Pque. Rental Agent 1997 May 13 to 1998 Dec 18 MICROSOFT SUPPORT SERVICES Makati City Channel Support Representative/Secretary OVERALL FUNCTIONS AS EXECUTIVE ASSISTANT/CUSTOMER SERVICE Represent the office of the Executive in a positive and welcoming manner and high standards of decorum. Screen & welcome visitors, mail, and telephone calls: ascertain the nature of their business, help those that can be taken cared of personally, and redirect those which can be handled by others; tactfully make referrals as appropriate. Organize and maintain the Executive’s calendar; schedule meetings and appointments; Remain current concerning problems, situations and conditions of special interest to the GM; exercise independent judgment and anticipation concerning matters requiring the GM’s attention to assure timely action Receive, open and review all incoming correspondence referred or addressed to the Executive. Ensure all incoming and outgoing documents are dated by the Executive’s EA’s Office. Develop and maintain a filing system that is complete and updated at all times Responsible for the preparation, tracking/monitoring of Executive’s budget and petty cash. Ensure that the Petty Cash Fund balances are accurate and documented at all times. Knowledge & implementation of company policies in reimbursements, liquidations, & incentive payouts, HRD matters, etc. Attend to the procurement of supplies, maintenance of services, etc. to see that the Executive’s immediate office is adequately provided for in these areas. Prepares Quarterly CEO reports for CH’s review, and submits to the AMAP CEO’s Exec. Assistant on time Work independently without guidance in the performance of day-to-day work. Gain understanding of and provide accurate pertinent information regarding rules, regulations, laws and policies; relieve the Executive of considerable administrative detail. Helps ManCom make consistent decisions by advising them of historical precedents; serving as liaison between them and the GM. Arrange domestic and international travels and meetings: organize itineraries and agenda; booking lodging and transportation; arranging meeting rooms; complete statement of travel forms. Ensure readiness of office Boardroom at all times, for meetings. Ensure that the Boardroom, Executive’s office are organized, cleaned and maintained/repaired as needed. Takes detailed minutes of the ManCom meetings and promptly circulate the draft and final minutes within a week from the meeting. Perform administrative support as well as secretarial duties for the Director, Executive Director, Vice President and Sr. Vice President. Works on a significant range of assignments that are complex in nature where considerable judgment and initiative are required in resolving problems and making recommendations. Determines methods and procedures on assignments. May give direction to lower level admin associates. Performs a significant range of administrative and secretarial duties which are of a confidential and technical in nature. Highly skilled with various PC software packages such as spreadsheet, word processing, graphics etc. Thorough understanding of the supervisor’s job and methods of work, company procedures and personal at all levels of the organization. Exercises diplomacy in all facets of the job. Has sufficient knowledge of company's policies and personnel to make moderate administrative decisions, exercising judgment. Exercises considerable judgment and discretion in scheduling appointments for superior, maintaining and controlling of confidential files and correspondence. Is responsible for securing and furnishing information required for compiling various reports. Management of executive's personal concerns such as bills payments, etc Represent executive in meetings that he cannot attend and follow up activities to other managers or departments' staff assigned Drafting and finalizing all manner of agreements, contracts and memorandum Act as customer relations of the company and interact with external clients Conduct research, collect and analyze data to prepare reports and documents Coordinate project-based work Review operating practices and implement improvements where necessary Supervise, coach and train lower staff Oversees providing administrative, information and records management support to the Executive and assigned fleet. Also performs other functions or participates in ad hoc projects as may be assigned from time to time. Planning and Budgeting: Gathers relevant information and provides as input for the development and implementation of departmental plans and budget. Resource Management: Uses assigned resources as intended to help ensure that expenses are maintained within budget. Ensures equal distribution of workload among secretarial pool/administrative assistants. Oversees and ensures processing of statutory requirements which include expiration of certificates and licenses and safekeeping of these documents. Acts as Records Coordinator: Performs work within the standards of the company’s Quality Management System and Information Security System. Takes an active role in project teams or group activities to ensure meeting goals and objectives. Disciplines them for non-observance of company policies and ethical practices. Performs other HR functions (hiring, coaching, firing, goal-setting, delegating, etc.) Monitors training, development, coaching & motivating of direct reports to ensure attainment of at least 40 training hours and the development of a competent and viable team to aid in succession planning. Regularly conducts a one-on-one dialogue or departmental meeting with staff to address company / department / function - related issues, concerns and expectations. Monitoring of balances of Import Authority, Warehousing Import Bonds, and Import Processing Docs, Exportation docs CUSTOMER SERVICE FUNCTIONS Accommodating guests/customers with appropriate transportation such as airport transfers, drop off/ pick up to different destinations, car rental. Accepts booking and reservation for bridal cars, opening and closing of contracts for car leasing. Preparing daily business record per shift and accounting functions for daily cash transactions. Provides services to customers/end-users by giving them product support through phone inquiries and walk in clients as well as taking care of the replacement of defective software. Updating them with new information technology, product releases, promotional items, upcoming events and seminars Maintain channels with Microsoft’s Sales Partners, Resellers, end-users by doing some telemarketing, direct mailing of invites for paid seminars/events to help Microsoft Philippines double their revenue. Cleaning and updating databases, submitting weekly and month end reports to the Service Delivery Manager, Channel Unit Manager, and Regional Manager of the whole subsidiary. Performs clerical and administrative functions such as canvassing, purchasing and controlling of office supplies and equipments, filing, doing business correspondence if needed, handling accounts and everyday expenses of the company and reports it directly to the board secretary. Process daily quotations Update daily shipments Entertain product inquiries and complaints thru telephone and walk in clients Fax quotations and order confirmation Pre-qualify new accounts (First Time Purchasers) Doing outbound calls for after sales service (delivery fulfillment etc.) Doing catalog presentation Sending out mails/flyers of product information and other promotional materials via mail and internet **CHARACTER REFERENCES will be given upon request**