Olga Omosede Adeosun- ●-
I enjoy helping businesses Build relationships with their customers and helping them with their Legal and Human Resources. I
have over 15years of experience in Legal, Banking and Human resources. Outside of work I enjoy traveling, fashion and catering.
EXPERIENCE
Business Development & Relationship Manager
June 2012 - Sept 2022
Zenith Bank PLC | Abuja, Nigeria
Responsible for the implementation of the Business strategy of the Branch in relation to customer service. Within this
role, I was responsible for assessing the team’s daily activities, making sure that the business model was being followed
Manages the acquisition and opening new business accounts on a face-to-face basis, as well as cross-selling additional
value-added solutions to the existing portfolio to assist clients in growing their businesses.
Spearheads the mining and analysis of customer data to identify and plan for expansion and/or additional business
opportunities.
Ensures the overall growth and success of an assigned portfolio by deepening relationships with existing customers and
new acquisitions.
Continually partners with existing customers to fully understand their businesses, goals, and challenges.
Proactively assesses client's financial needs to formulate a business plan and deliver an effective solution.
Drives business revenue for assigned branches.
Demonstrates strong interpersonal skills and provide exceptional service throughout the client relationship process.
Increased market share by 13.2% by developing targeted commercial campaigns.
Improved operations efficiency by 30% by training and supervising the staff responsible of operations in the client’s side.
Improved the performance metric measuring process, which reduced the information availability waiting time in half and
provided a more accurate information.
Guides the strategic marketing approach towards our clients by creating customer segments based on their business
performance.
Organizes events which strengthened the commercial relationship with our clients.
Supports customers in the completion of credit application information requirements e.g., balance sheets, financial
statements, and management accounts
Notifies customers regarding the approval/decline of credit loan facilities.
Focuses on creation of risk assets and introduction of business relationships to the Bank.
Manages a sizeable balance sheet and maintaining excellent relationships with all customers.
Customer Service Team Lead
2007 - 2012
Zenith Bank PLC | Abuja, Nigeria
Responsible for the daily distribution of work, maintained call center schedule to ensure appropriate and timely phone
response times to our internal clients and outside sales reps.
Received and resolved escalation level calls from representatives and clients
Actively listened to the clients needs and recommended products to meet their requirements
Provided sales support for top producing representatives in the U.S.
Supported sales reps and managers by providing information on various programs and making adjustments to accounts
as needed.
Established new processes and procedures that were used in new hire training as well as codified established rules of
conduct for existing employees.
Coordinated with other departments throughout the organization on special projects.
Trained department in new computer software programs during implementation and refresher training as needed.
The Nigerian National Assembly
2006 - 2007
Legal Officer (Intern)
Performed paralegal duties for three attorneys in the law department with litigation case management, case file
maintenance, responding to inquiries and requests from outside counsel, gathering documents in response to discovery
requests.
Drafted real estate transaction documents for review by attorneys which includes deeds, notes, mortgages, escrow
instructions, loan agreements, security agreements, non-disturbance agreements, modifications, amendments, contractor
agreements, leases, and release deeds.
Assisted in the formation of business entities, including checking and reserving entity names, preparing corporate
documents, and registering entities in various States to transact business.
Managed and reviewed all corporate and legal documents to ensure compliance with company standards and policies.
Managed document assembly, coordinated due diligence, monitored critical dates, and reviewed closing binders.
Worked closely with title examiners to clear exceptions and obtain title insurance coverage.
Audited and tracked external counsel legal invoices and provided analysis to corporate legal executives.
Served as liaison to internal and external counsel for a multitude of special projects.
EDUCATION
The Nigerian Law School, Abuja Nigeria |Bachelor of Law
University of Benin, Benin city Nigeria | Bachelor of Law (LLB)
University Canada West, BC, Canada |Masters in Business Administration
PROFESSIONAL CERTIFICATION
Associate member | Chartered institute of Arbitrators (ACIArb)
Human Resource Professional | Human Resource Certification Institute (HRCI)
Professional Member | Association of professional Negotiators & Mediators (APNM)
Member | Chartered Institute of Bankers of Nigeria (CIBN)
2005 - - - 2024
Member | Nigerian Bar Association (NBA)
SKILLS
Techniques: Legal, Employee Relation, Customer relationship management, Human Resources, Organizational Development,
Negotiation skills, Communication skills, Leadership skills, Employee relations, Good Analytics skills, Problem solving skills,
Time Management skills, Result-oriented, Team-player.
Tools: Microsoft Office Applications.
Language skills: English language (Native).
