Olena Stelmakh

Olena​ ​Stelmakh Cell​ ​(647)​ ​-​ ​~​-I'm​ ​currently​ ​managing​ ​projects​ ​for​ ​AT&T,​ ​EarthLink,​ ​Videotron,​ ​Deluxe​ ​and​ ​others.​ ​I​ ​follow​ ​an iterative​ ​SCRUM-based​ ​approach​ ​to​ ​project​ ​management​ ​but​ ​have​ ​an​ ​in-depth​ ​understanding​ ​of Agile​ ​and​ ​Waterfall.​ ​I​ ​manage​ ​and​ ​work​ ​with​ ​remote​ ​and​ ​offshore​ ​teams.​ ​I​ ​am​ ​a​ ​person​ ​who gets​ ​things​ ​done. TECHNICAL​ ​PROJECT​ ​MANAGER Deluxe​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​January​ ​2017​ ​-​ ​Present •​ ​Manage​ ​multiple​ ​projects,​ ​help​ ​to​ ​keep​ ​time,​ ​scope​ ​and​ ​quality​ ​on​ ​track. •​ ​Participate​ ​in​ ​the​ ​development​ ​and​ ​tracking​ ​of​ ​project​ ​plans. •​ ​Use​ ​Agile​ ​and​ ​Waterfall​ ​methodologies,​ ​based​ ​on​ ​specifics​ ​and​ ​constraints​ ​of​ ​each​ ​project. •​ ​Follow​ ​established​ ​processes​ ​to​ ​manage​ ​scope,​ ​risks​ ​and​ ​issues​ ​within​ ​and​ ​across​ ​multiple projects. •​ ​Participate​ ​in​ ​project​ ​communications​ ​and​ ​conform​ ​to​ ​project​ ​quality​ ​and​ ​performance standards. •​ ​Participate​ ​in​ ​knowledge​ ​sharing​ ​and​ ​contribute​ ​to​ ​lessons​ ​learned​ ​related​ ​to​ ​project experiences. •​ ​Build​ ​and​ ​continuously​ ​foster​ ​relationships​ ​with​ ​key​ ​stakeholders. ASSISTANCE​ ​PROJECT​ ​SPECIALIST Hostopia​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​August​ ​2015​ ​-​ ​January​ ​2017 •​ ​Assistance​ ​in​ ​multiple​ ​projects,​ ​help​ ​to​ ​keep​ ​time,​ ​scope​ ​and​ ​quality​ ​on​ ​track. •​ ​Participate​ ​in​ ​the​ ​development​ ​and​ ​tracking​ ​of​ ​project​ ​plans. •​ ​Follow​ ​established​ ​processes​ ​to​ ​manage​ ​scope,​ ​risks​ ​and​ ​issues​ ​within​ ​and​ ​across​ ​multiple projects. •​ ​Assist​ ​with​ ​project​ ​communications​ ​and​ ​conform​ ​to​ ​project​ ​quality​ ​and​ ​performance standards. •​ ​Participate​ ​in​ ​knowledge​ ​sharing​ ​and​ ​contribute​ ​to​ ​lessons​ ​learned​ ​related​ ​to​ ​project experiences. •​ ​Build​ ​and​ ​continuously​ ​foster​ ​relationships​ ​with​ ​key​ ​stakeholders. CUSTOMER​ ​SERVICE​ ​REPRESENTATIVE​ ​(part-time) Klenland.com September​ ​2014​ ​-​ ​August​ ​2015 ●​ ​Monitoring​ ​project​ ​risks​ ​and​ ​scope​ ​creep​ ​to​ ​identify​ ​potential​ ​problems​ ​and​ ​proactively identifying​ ​solutions​ ​to​ ​address​ ​them​ ​in​ ​advance ●​ ​Managing​ ​and​ ​monitoring​ ​staff​ ​and​ ​team​ ​performance ●​ ​Producing​ ​stage​ ​plans,​ ​highlight​ ​reports,​ ​risk​ ​logs,​ ​requests​ ​for​ ​change​ ​etc. ●​ ​Managing​ ​client​ ​expectations​ ​by​ ​ensuring​ ​the​ ​delivery​ ​of​ ​the​ ​highest​ ​quality​ ​service ●​ ​Process​ ​and​ ​resolve​ ​tickets​ ​via​ ​ZenDesk,​ ​Freedcamp,​ ​Basecamp ●​ ​Submit​ ​tickets​ ​to​ ​immigration​ ​lawyers,​ ​education​ ​consultants​ ​and​ ​recruiters ●​ ​Provide​ ​knowledgeable​ ​answers​ ​to​ ​questions​ ​about​ ​immigration​ ​programs​ ​and​ ​process RADIO​ ​HOST,​ ​JOURNALIST Radio​ ​Promin November​ ​2010​ ​-​ ​August​ ​2013 ●​ ●​ ●​ ●​ ●​ ●​ ​Preparing​ ​materials​ ​for​ ​interactive​ ​programs ​Interviewing​ ​guests ​Taking​ ​special​ ​requests​ ​from​ ​the​ ​audience​ ​via​ ​the​ ​phone​ ​and​ ​face​ ​to​ ​face ​Giving​ ​the​ ​weather​ ​forecast​ ​and​ ​reading​ ​the​ ​news​ ​over​ ​the​ ​radio ​Preparing​ ​playlists ​Using​ ​laptops​ ​and​ ​other​ ​computer​ ​software​ ​to​ ​play​ ​and​ ​edit​ ​music​ ​live TOOLS JIRA,​ ​AgileZen,​ ​MS​ ​Office,​ ​Google​ ​Apps,​ ​Confluence,​ ​SharePoint EDUCATION Bachelor​ ​of​ ​Journalism​​ ​-​ ​Kyiv​ ​International​ ​University,​ ​Ukraine​ ​/​ ​Sep​ ​2008​ ​-​ ​May​ ​2012 Major:​ ​Journalism.​ ​Minor:​ ​TV​ ​and​ ​Radio​ ​host