Olena Karpova

Olena Karpova Lecturer | Teacher | Interpreter | Business Operator | Customer Service | Inside Sales | Field Sales| Account Manager-• www.linkedin.com/in/lenakarpova3/ - • Sosnowiec, Poland • Nationality: Russian • DOB:-/Polish citizenship Diligent and growth-focused professional with a wide range of experience across academic and commercial roles as a Lecturer, Teacher, Customer Service Representative, Interpreter and Logistics Specialist. Multi-lingual proficiency in English, German, Russian, Ukrainian, and Polish with outstanding cross-cultural business skills. Collaborative communicator with the capacity to build relationships with students, clients, and third-party stakeholders. Strong people manager and leader while also retaining the ability to complete individual assignments. Adaptable worker with a history of overcoming obstacles, resolving issues, and creating solutions using a continuous improvement mindset. Areas of Expertise include: ▪ Strategic Planning & Research ▪ Logistics/Supply Chain ▪ Performance Evaluation ▪ Technical/Computer Skills ▪ Relationship Building ▪ Project Management ▪ Customer Service ▪ Staff Training & Leadership ▪ Problem Resolution ▪ Field sales strategies ▪ Inside sales strategies ▪ Master data Inside Sales and Field Sales Experience Inside Sales and Field Sales: North and East Germany LeKtroniX , Rockwell Automation • Katowice, Poland •-· Full-time As an Inside Sales Representative I professionally convert pre-qualified leads and generate new business with existing customers by using upselling tactics that ensure a great customer experience. My role is fundamental in achieving our ambitious customer acquisition and revenue growth objectives. I am comfortable in making dozens of calls per day, working with channel partners, generating interest, qualifying prospects, and closing sales. Key Accomplishments: • • • • • • • • • Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails Understanding customer needs and requirements Routing qualified opportunities to the appropriate sales executives for further development and closure Closing sales and achieve monthly and annual targets quotas Researching accounts, identify key players and generate interest Mastering the data: registering new clients in the JMS, CMD, SAP systems Registering the offers in JMS system and changing the statuses of the jobs into confirmed orders Maintaining and expand the data base of prospects within my assigned territory Keeping team relations with channel partners to build pipeline and close deals Olena Karpova As a Field / Outside Sales Representatives I act as a professional who increases sales by developing relationships with potential customers. I follow up on leads and maintain those already won over. I identify prospective clients and make sure that current ones are satisfied. I keep an eye out for new opportunities as they arise. Key Accomplishments : • • • • • • • • “Getting the sale” using various customer sales methods (cold calling, presentations etc) Forecasting sales, developing “out of the box” sales strategies/models and evaluating their effectiveness Evaluating customers skills, needs and building productive long-lasting relationships Meeting personal and team sales targets Researching accounts and generating or following through sales leads Attending meetings, sales events and trainings to keep abreast of the latest developments Reporting and providing feedback to management using financial statistical data Maintaining and expanding client database within my assigned territory. Customer Service Experience and QA • Medical and Pharmaceutical Video and Audio Interpreter/ English -Russian • Propio, Feb. 2025-Present. Part-time. Remote Professional consecutive interpreting the medical and pharmaceutical video and audio calls from English into Russian and from Russian into English remotely through the Propio Remote Video and Audio Interpretation Provider Platform as requested by Company’s clientele. QA of the Polish- English, English-Polish medical interpretations LanguageBridge Solutions, Multiligual · Part-time Feb 2025 - Present · Remote Assessing Language Proficiency: Evaluating the language proficiency of interpreters, translators, or bilingual employees to ensure they meet the required standards. Administering and scoring language proficiency tests (oral and/or written) in various languages. Quality Control: Monitoring the quality of language interpretations or translations in real-time or through recorded sessions. Checking for accuracy, cultural appropriateness, and proper use of grammar, vocabulary, and terminology. Feedback and Reporting: Providing detailed feedback to individuals being tested, helping them improve their language skills. Compiling reports on language proficiency levels, error patterns, and areas of improvement for the service or team. Test Development and Updates: Assisting in the development, modification, and updating of language proficiency tests and QA procedures. Ensuring that the tests remain up to date with industry standards and reflect the specific needs of the field (e.g., medical, legal, business). Adherence to Standards: Ensuring that language proficiency testing complies with industry standards, laws, and guidelines, such as ISO standards or specific regulatory requirements. Olena Karpova Maintaining a high level of confidentiality and professionalism, especially in fields like healthcare (e.g., HIPAA compliance). Collaboration with Teams: Working with other departments (e.g., HR, training, or language service teams) to ensure appropriate language proficiency levels for different roles. Participating in QA meetings to discuss findings and suggest improvements for training programs or testing methods. Medical and Pharmaceutical Video and Audio Interpreter/ English -Russian Voyce ·· Part-time, USA, Canada Sep .07. 2024 – Feb. 24. 2025 · ·Remote o Professional interpreting the medical and pharmaceutical video and audio calls from English into Russian and from Russian into English remotely through the VOYCE Remote Video and Audio Interpretation Provider Platform as requested by Company’s clientele. Language Line Solutions, USA – Poland 19,-. Part-time Certified Telephonic Interpreter: American/ British English -Russian • As a telephonic interpreter I supported various institutions in the US (banks, post offices, medical centers etc.) which are having difficulties in communicating with foreigners living there due to a language barrier. The translations may concern the following areas: medical, financial, insurance, crime report, shopping in a pharmacy or store and other. My job is to answer requests and translate real-time conversations both ways via phone call, using a dedicated application. Betafence • Katowice, Poland •-. Full time. Senior CSC , Praesidiad. DACH. Schwalmtal. Front Order Desk. Act internally as the voice of the customer and work effectively with internal teams, including Sales, Technical and Supply Chain, to increase customer success, being the main contact person for German, Austrian, Swiss clients, starting from the offer up to the payment of the delivered goods. Key Accomplishments: • • • • • • • • • • Delivering first-class customer experience Being the contact person between the client and the company to guarantee an optimal customer service from order till delivery Providing and following-up all the administration of the orders (f.e. price lists, shipment documents, discount systems, prepayments, invoices etc.) Analyzing and placing orders received from customers in ERP system Checking inventory to make sure requested product is available Confirming the order status to Customers Cooperating with external sales in their relations with clients Identifying, evaluating, analyzing and prioritizing customer problems and complaints and formulate plans of resolution Providing internal and constructive feedback on process improvements to develop a better customer experience. Proficient knowledge of SAP, IFS Quadgraphics • Wyszków, Poland •- - Olena Karpova CUSTOMER SERVICE REPRESENTATIVE Formulate collaborative relationships with global clients across Germany, UK, Lithuania, Latvia, Estonia, Belarus, Russia and Ukraine to provide outstanding customer service in line with industry best practice standards. Key Accomplishments: • Worked with a portfolio of over 20 clients to provide support for web layouts and printing operations. • Coordinated with vendors and suppliers to ensure timely execution of orders and receipt of deliveries. • Managed escalated customer queries and resolved problems using excellent critical thinking skills. • Delivered an overall improvement in operational performance and received a bonus award for outstanding work. • Proficient knowledge of P2B, LB2, and Inventory Maintenance programmes. Teaching/Lecturing Experience Terra/NSKonsulting/Navigator/ Łódź Academy of Management • Lublin/Łódź Poland • 2008 - 2017 LECTURER & EXAMINER Acted as an English and German Language Lecturer for a range of high-value EU-funded initiatives. Worked with several companies to deliver learning materials and achieve knowledge transfer outcomes in line with deliverables. Key Accomplishments: • Conducted several courses including “Language and ICT Skills for Success in the Lublin Region” (German and English, A1 – A2 Level) working with a range of students to build a supportive and engaging learning environment. • Delivered examinations for EU-funded projects (Levels A1 – C2) via the VCC systems as an Accredited Examiner. • Presented a Business English course at Łódź Academy of Management and Entrepreneurship. • All students successfully passed corresponding levels of VCC EU Fund exams with outstanding grades. Sobolew Gimnasium & Primary School/Sobolew State High School • Sobolew, Poland • 2008 - 2017 ENGLISH & GERMAN TEACHER Developed and delivered English and German classes at Gimnasium and Primary School level. Key Accomplishments: • Arranged and supervised English language courses in London and orchestrated student learning excursions. • Coordinated EU projects for talented youth as Scientific Supervisor for scholarship students. • Provided oversight and support for educational projects in collaboration with Gimnasium students. • Tracked student examination performance and prepared annual reports for key subjects. International Logistics Experience PHU MULTISERVICE • Kwidzyn, Poland • 2007 - 2008 HEAD OF EXPORT DEPARTMENT (EASTERN REGIONS) Facilitated international logistics operations with specific focus on exports for the Eastern regions encompassing Ukraine, Russia, and Belarus. Coordinated resources and liaised with numerous stakeholders to achieve objectives. Key Accomplishments: • Prepared accurate documentation for the registration of TOO (company statute, employment contracts etc.) • Developed relationships with relevant government departments to secure legal documentation for foreign employees including job permits, guest invitations, visas, permission for residency, resident ID cards, permission for temporary stay in Poland, and temporary resident ID cards. • Conducted in-depth research of Ukrainian market dynamics including competitor activity. • Arranged business trips and fostered collaborative relationships between strategic partners from East and West. • Managed invoicing, logistics management, quality control, customs liaison, and warehousing activities. Olena Karpova Additional Professional Experience ➢ Prior experience as an English & German Teacher, Interpreter, and Translator Education & Training ➢ Accreditation in Coaching and Examination of English for International Logistics, English for Tour Organizers, Chefs, Waiters, and IT Workers ➢ Accreditation for VCC Examiner of German & English (General) ➢ Certification to a Plenipotentiary, ZZNP, Gawolin-Warsaw ➢ C2 Certificate of Polish as a Foreign Language, State Commission certifying knowledge of Polish Language ➢ Permission to teach English language in STANAG Military Units (level 1) ➢ Foreign Tour Pilot Course, Rainbow Tours Travel Agency, Warsaw ➢ Management of Recreation Facilities for Children/Youth and Management of School Trips, PODN, Garwolin ➢ Qualification in Executive Education (Management of Education and Educational Law, PODN, Garwolin ➢ State Exams, Candidate of Sciences Minimum in Zhytomir State Pedagogical University (Dissertation: Comparative Typology of the English and Ukrainian Languages). Certificate of access to PhD defence ➢ American Summer School of Foreign Languages Teaching Methods. Certificate of Course Graduation ➢ State course of Referent-Interpreters (English and German) ➢ State Pedagogical University faculty of English and German Filology, Magister of Foreign Languages (English and German). Translator/Interpreter ➢ Music School, Piano Certificate ➢ Technical School, Confectionary Class (Diploma Certificate) ➢ Zhytomir State High School, Maturity Certificate with Honours Prosimy o dopisanie następującej klauzuli: "Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie pracy dla potrzeb procesu rekrutacji zgodnie z ustawą z dnia-r. Dz. U. z 2002 r., Nr 101, poz. 923 ze zm." Prosimy o dopisanie następującej klauzuli: "Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie pracy dla potrzeb procesu rekrutacji zgodnie z ustawą z dnia-r. Dz. U. z 2002 r., Nr 101, poz. 923 ze zm." Wyrażam zgodę na przetwarzanie moich danych osobowych w celu rekrutacji zgodnie z ustawą z dnia 10 maja 2018 roku o ochronie danych osobowych (Dz. Ustaw z 2018, poz. 1000) i zgodnie z art. 6 ust. 1 lit. a Rozporządzenia Parlamentu Europejskiego i Rady (UE) 2016/679 z dnia 27 kwietnia 2016 r. w sprawie ochrony osób fizycznych w związku z przetwarzaniem danych osobowych i w sprawie swobodnego przepływu takich danych oraz uchylenia dyrektywy 95/46/WE (ogólne rozporządzenie o ochronie danych)”. Wyrażam zgodę na przetwarzanie moich danych osobowych również na potrzeby przyszłych rekrutacji, zgodnie z art. 6 ust. 1 lit. a Rozporządzenia Parlamentu Europejskiego i Rady (UE) 2016/679 z dnia 27 kwietnia 2016 r. w sprawie ochrony osób fizycznych w związku z przetwarzaniem danych osobowych i w sprawie swobodnego przepływu takich danych oraz uchylenia dyrektywy 95/46/WE (ogólne rozporządzenie o ochronie danych)