Oldane Graham

OLDANE GRAHAM, MSc., PSM-1 St Catherine, Jamaica ǀ- ǀ-- theagilelab.com ǀ linkedin.com/in/oldane-graham-m-sc-psm-i-8b42a65b/ SENIOR IT PROJECT MANAGER Strategic Planning, Agile • Software Development • Process Improvements • Relationship Building Accomplished and results-oriented Project Manager known for managing complex projects which require demanding time, budget, and quality expectations. Innovative thinker who supports agile solutions that integrate best practices, drive continuous improvement, and mitigate project risks. Aptitude for examining and overseeing project progress, identifying and supporting processes, and discovering and enhancing approaches for producing high quality outcomes. ► CAREER HISTORY Project Manager ǀ Medullan ǀ Location Jul 2019 – present Manage Health-tech software development, establish objectives, recruit and oversee teams, and launch web and mobile applications for product. Key Contributions: Created and facilitated virtual workshops in an effort to design a digital marketing strategy for a Healthcare client aimed at reducing customer calls, coordinated resources, analyzed data and launched program, resulting in a 30% reduction in call volume and a 150% increase in web traffic Designed, developed and deployed a platform to assist patients living with Chronic Obstructive Pulmonary Disease (COPD), realized the completion of 3 prototypes with margins over 60% Employed a DevOps approach focused on improving Service Level Agreements (SLA) and reducing internal costs, employed a new CRM to manage projects and track team performance, resulting in increased uptime for all web and mobile platforms Business Intelligence Analyst ǀ Digicel Group - NewCom ǀ LocationJan 2018 – Jul 2019 Designed and deployed telecom business intelligence architecture in order to collect, transform, and visualize data for key metrics, delivering insights-driven and fact-based decision enhancement. Key Contributions: Managed cross-functional teams, including project managers, digital strategists, technical architects, software developers, testers and vendors, in the transformation of text-based games to digital applications, resulting in increased customer value perception and 10% growth in market Integrated Microsoft Power BI with automated report distribution, enabling a report dashboard option which displays all revenue tracking in a single view, resulting in significantly reduced reporting time and visibility across 2 regions – including 23 markets and 1000+ products Forecasted annual budgets across 32 markets, including assessing growth opportunity, calculating company EBIT, carrier margin, and direct costs, resulting in the identification of potential growth and risks for the financial year Project Manager / SCRUM Master ǀ CTRL-IT ǀ Location Jan 2016 – Jan 2018 Collaborated with cross-functional teams to develop and launch customer focused services and drive growth for Fin-tech clients. Key Contributions: Created and implemented an Agile Lab, utilizing DevOps methodologies in coordination with the software team Oversaw planning and launch of ‘Digital Know’, a facial recognition program aimed at reducing commercial bank fraud Managed the development and deployment of ‘Buckit Rewards’, delivering real time notifications to a growing customer base and creating the first e-commerce platform within the Jamaican market Project Manager ǀ Chirripo Consultores ǀ LocationJan 2016 – Jan 2017 Oversaw completion of a regional data collection and analytics program, tracking individuals utilizing the PATH Programme. Developed project schedules, resources, equipment and analytical tools to successfully execute objectives. ► EDUCATION and CERTIFICATIONS Master of Science ǀ Management Information Systems ǀ University of the West Indies ǀ JamaicaApr 2020 Awarded 1st Place, Graduate in Investment Challenge ǀ National Commercial Bank (NCB), 2019 Bachelor of Science ǀ Computer Science ǀ University of the West Indies ǀ Jamaica Awarded Top Undergraduate Team ǀ Vincent Hosang Business Plan Competition, 2016 Awarded TELiCon Full Scholarship Entrepreneurship Certificate ǀ University of Cambridge, Judge Business School PSM-1 Certification PMP ǀ ITIL ǀ PMP – ACP, expected Jul 2020 Leadership and Management for PM Practitioners in IT Strategic Application of IT Projects and Portfolio Management Project Management Techniques for Development Professionals System Administration Level III ǀ Heart NTA