Olczar Albert R Salvacion II
Address: Block 4 Lot 6 Caroline St. Emerald Crest Subd. Brgy. San Jose Dasmariñas City, Cavite
Phone:-/ -
Email:-
PROFILE
Hard-working and able to work as a supervisor. Punctual and organized.
4DX Trained
Competitive, creative & resourceful
Computer skills include: Microsoft Windows, Microsoft Word, and Microsoft Excel, Canva, PromoRepublic (and other social media scheduling aps.) ZOHO, Kixie, G-Suites, VSDC
Experience
Philip & Henry Media
(full time) Sep 2020 – Present
Content Supervisor / Project manager
Content Supervisor (Team Lead)- Responsible for handling Social Media Specialists/Content creators (10 heads as of the moment and counting) ensuring that their daily tasks are kept and done, also responsible for the team’s SLA’s are kept on a daily basis. Tasked to ensures that the team’s performances are kept through coaching and goal settings on a regular basis. In charge of Delegating new clients to the Social Media Specialists/content creators. Also responsible for sending progress reports to the director and clients tor and n terms of social media performances
Project Manager - Maintains all scheduled content is posted on time without any fail or delays as well as managing all existing projects that are in play, making sure that it all runs smoothly. Also serves as an OIC of contacts with third-party partners maintaining and creating paid white-labeled applications
Training Lead - tasked to train new hires on using all applications used to create social media content (3rd party schedulers, Video Editing tools, Photo editors, etc…), and all Social Media platforms (Facebook, Instagram, Twitter, Pinterest, etc…)
Nesting Support - Provides Nesting Support in regards to scheduled coaching and training and weekly Quality Monitoring
Performance Manager - Ensures the team and new hires maintain productivity as well as quality Tenured and New
Product Research and Analysis - performs research on new products employees can use to make tasks easier as well as products provided by clients which are not always familiar.
Coordinator - .serves as a liaison between the customer success team, content creators, clients, and Social media Directors and managers
Social Media Specialist - Tasked to create content for clients, create a calendar of activities. .
Capital One Philippines Support Services Corp. (COPSSC)
(full time) Oct 2013 – May 2019
Coordinator
Provides Support in terms of floor walking and answering associate questions or concerns
Creates/Facilitates Skill builders for new Hires and production associates
Nesting Support Coordinator - Provides Nesting UM Support in regards to scheduled coaching and training and weekly Quality Monitoring
Performance Coach - Conducts Weekly performance coaching to associates via random monitors and weekly performance assessments to selected (10-18) associates per quarter
UM Support - in the absence of UM via prolonged leaves - serves as a reliever for tasked in regards to people, risk, and performance management
Serves as Liaison thru other LOBs and Client Based Sites in terms of floor support and process trainings
TNPS Analytics Lead - conducts research and analytics on drivers thru surveys obtained via Medalia provided by the customers based on recent experiences with associate interactions which will be used for Business presentations and trainings. This is also reported, filed and archived on a daily/weekly/monthly/yearly basis to serve as reference and performance trend to be reported to business owners and stakeholders
Consult Analytics Lead - conducts analysis on top question drivers coming from associates obtained by floorwalkers to be consumed as training materials for operations. This is also reported, filed and archived on a daily/weekly/monthly/yearly basis to serve as reference and performance trend to be reported to business owners and stakeholders
Incident reporting - ensures all risk based events and incidents are reported, filed and archived on a daily/weekly/monthly/yearly basis to serve as reference and performance trend to be reported to business owners and stakeholders
HSBC-Data Processing Philippines Inc.
(full time) May 2006- Sep 2013
Processing executive <8.B-8.C> ( Service Plus Queue/US CARE )
Provides quality service for card members via inbound calls.
Up selling programs and services.
Takes a pro-active approach to solve and improve on concerns regarding servicing
Brain storming with line managers and team members for ways to better serve customers
Account Manager <8.C-8.D> ( Retention/US CARE )
Saving/retaining accounts.
Provides C.E. thru quality service for card members.
Up selling programs and services.
Takes a pro-active approach to solve and improve on concerns regarding servicing
Brain storming with line managers and team members for ways to better serve customers
Provides updates to team mates regarding quality and procedures
Sharing best practices to team members to better team performance
Account Manager <8.C-8.D> (Assist Queue/Metris )
hen needed
Provides assistance to team leaders when needed
Handles team in the absence of the Team leaders
Contributing to and supporting the collective achievement of business unit goals.
Support in continuous seeking of opportunities to enhance processes, service proposition and profitability. Ensure effective systems, procedures and control infrastructure is in place to support operational service delivery
Handling 2nd level escalation calls
Giving fee back during side by side call listening
Q & S Consulting Development Corp.
(Part-time) Oct.2002-Jan.2006
Executive Assistant
Prepares/research documents for consultants
Maintains calendar of appointments, meetings, itineraries and coordinates related arrangements.
Performs other related projects and duties as assigned.
Prepares and organizes reports/letters/organization charts and handles management correspondences
Assists in the recording and maintenance of expenses and invoice processing
Travels to meets up with clients or potential clients for R&R, business proposals and/or updates
Education
AMA Comp. University Dasmarinas
June 2002-Dec.2005
Bachelor of Science Information Technology
AMA Comp. University Makati-
Bachelor of Science Computer Engineering
Collegio De San Juan De Letran -
Bachelor of Science Psychology
References:
Chucky Calmerin - Coordinator Unit manager -
Temojin Ryan Roxas - Process Unit Manager -
