Olayiwola Joshua Jolajesu

OLAYIWOLA JOSHUA JOLAJESU Business Operations Specialist 📍Sango Ota, Ogun State, Nigeria 📧-| 📞 - PROFESSIONAL SUMMARY Results-driven Business Operations Specialist of administrative excellence and process optimization experience. Proven track record of streamlining operations, reducing costs, and improving efficiency in fast-paced business environments. Expertise in executive support, data management, and cross-functional coordination. Seeking to leverage analytical skills and operational expertise to drive business growth and organizational success. CORE COMPETENCIES • Process Optimization & Workflow Management • Executive Support & Calendar Management • Data Analysis & Reporting (Excel, Google Analytics) • Customer Relationship Management (CRM) • Budget Management & Cost Reduction • Cross-functional Team Coordination • Microsoft Office Suite (Advanced Excel, PowerPoint, Word) • Google Workspace (Gmail, Docs, Sheets, Forms) • Project Management & Strategic Planning • Client Relations & Complaint Resolution PROFESSIONAL EXPERIENCE Office Secretary Valour Media, Sango Ota | 2023 - Present • Implemented digital filing system, reducing document retrieval time by 40% and improving operational efficiency • Managed executive calendars and coordinated meetings for 3+ senior managers, ensuring zero scheduling conflicts • Processed and reconciled 50+ weekly invoices with 99.8% accuracy, maintaining financial integrity • Streamlined office supply procurement, negotiating with vendors to reduce monthly expenses by 25% • Created standardized meeting templates and protocols, saving 7 hours weekly in preparation time Virtual Personal Assistant JJ Global Media, Abeokuta | 2015 - 2023 • Supported 5+ executives managing client accounts worth ₦50M+ in aggregate value • Coordinated marketing campaigns and client communications, contributing to 15% client base expansion in 2022 • Maintained comprehensive client databases and CRM systems, ensuring 100% data accuracy and accessibility • Conducted market research and competitive analysis to inform strategic business decisions • Managed email correspondence and customer inquiries, achieving 95% customer satisfaction rating EDUCATION Bachelor of Education in Computer Science | 2025 Ekiti State University, Ado Ekiti, Ekiti State Relevant Coursework: Organizational Leadership, Business Statistics, Strategic Planning CERTIFICATIONS & PROFESSIONAL DEVELOPMENT • AI product manager Certification – Udemy (2025) • Google Data Analytics Certificate – Coursera (In Progress) • Microsoft Office Specialist (MOS) – Planned 2025 PROJECT EXPERIENCE Undergraduate Research Project Lead Ekiti State University, Ado Ekiti | 2024 • Directed 5-person research team investigating educational management best practices • Coordinated data collection and analysis processes, ensuring project completion within deadline • Presented findings to academic panel, receiving commendation for thoroughness and strategic insights TECHNICAL SKILLS • Advanced Microsoft Excel (PivotTables, VLOOKUP, Data Analysis) • Google Workspace Suite • CRM Systems Management • Data Entry & Database Management • Financial Record Keeping • Digital Communication Platforms LANGUAGES • English (Native) • Yoruba (Fluent) REFERENCES Available upon request