Olayiwola Hannah Anuoluwapo

OLAYIWOLA HANNAH ANUOLUWAPO – VIRTUAL ASSISTANT Lagos, Nigeria |- |-| www.linkedin.com/in/hannah-olayiwola CAREER SUMMARY A motivated and organized virtual administrative assistant and customer service representative of 3+ years of experience who thrives in a fast-paced environment with unparalleled skills in customer relations, task prioritization, and timed management. Highly skilled in directly and efficiently addressing customer concerns head-on, developing proactive solutions with the ability to manage a high volume of calls and emails, facilitating door-to-door travel itineraries providing in-person secretarial duties, and implementing corrections with efficiency. Proficient in data entry and customer relationship management software. WORK HISTORY Tasch Tuner Personal assistant 2023. • • • • Dec 7, 2022- Jan 9, Managed a podcast social media account on Facebook. Uploaded podcast videos to the Facebook account. Transferred podcast videos from the website to Facebook. Uploaded podcast videos to the company website using WordPress. DIGITAL WITCH Virtual assistant/ customer service representative. April 1, 2022- To date • Maintained property listings and handled all client correspondence • Generated leads with Apollo.io and save data into CRM tool (Hubspot) • Conferred with customers by telephone chats or social media to provide confirmation. • Maintained supervisor’s calendars and set up reminders for meetings and appointments. • Maintained system and database for sellers, buyers, and administration. Personal Assistant to CEO Jan 4, 2022- May 22, 2022 • Responded to emails and other correspondence to facilitate communication and enhance business processes. • Experienced with productivity tools such as Slack, Zoom, Google Docs, and Sheets, Click up, and Asana. • Scheduled consultations for 100 potential customers. • Used discretion in handling confidential information. • Provided general administrative support including scheduling of meetings, making travel arrangements, and managing documentation. • Created and managed a spreadsheet to track project progress and budget for smooth workflow. EMMY VENTURES Sales and Customer Service Representative July 2019 – March 2019 • Upsell customers through recommendations on the type of electrical to purchase. • • Received +95% customer service feedback survey on a consistent basis by providing a friendly in-store environment. Created exceptional relationships with clients and exceeded sales goals by an average 50% in the first 6 months. SKILLS • • • • • • • • • Technical support Customer service support Call handling Appointment setting Data entry (Microsoft Excel & CRM) Phone support Prioritizing tasks Fast learning Verbal and written communication EDUCATION HND in Accounting The Polytechnic Ibadan 2022 CERTIFICATION Project management Social media management Customer service fundamentals Excellent time management Organization Microsoft Office proficiency Google Docs and sheets