Olayinka Temitope Daniel

EDUCATION SOFT SKILLS B. TECH MATHEMATICS FEDERAL UNIVERSITY OF TECHNOLOGY, MINNA 2016 - 2022, NIGER STATE, NIGERIA WORK EXPERIENCE Online and Systems Analyst National Examination Council (NECO) 06/2019 - 09/2023, Minna, Nigeria Achievements/Tasks Directed the implementation of a new CRM system, resulting in a 35% increase in customer engagement and a 20% reduction in customer service response time. Worked closely with other departments to develop and implement [system or software, e.g., CRM system, inventory management software], resulting in [measurable outcome, e.g., improved data accuracy, streamlined workflow]. Ensured adherence to all necessary Key Performance Indicators (KPIs), like the Customer Satisfaction Score (CSAT), First Contact Resolution, Average Response time and Service Level Agreement (SLA) Compliance. ORGANIZATIONS National Examination Council (NECO) (2019 - 2023) Microtech Ent (2015 - 2019) TECHNICAL SKILLS Filed and handled customer complaints. Instrumental in [task or responsibility, e.g., system maintenance, user support], ensuring [quality or standard, e.g., system reliability, user satisfaction] across all IT operations. Sales Representative Microtech Ent. 03/2015 - 05/2019, Minna, Nigeria Sales and Installation of computer and solar system accessories Achievements/Tasks Record keeping and filing of customer data and transactions. Identified and assessed customer needs to achieve satisfaction. Processed orders and transactions. Collaborated with other teams to ensure seamless coordination. Kept meticulous and secure records of sensitive financial and personal information. Compiled new procedures, guidelines and policies when dealing with customers. INTERESTS